Application Support Specialist (Atlassian)

ease solutions Pte Ltd (Cebu, Philippines) 7 days ago
  • Provide subject matter expertise during implementation and maintenance phases
  • Estimate and implement change requests to product configuration
  • Provide detailed problem analysis, resolutions, or workarounds by following existing support workflows, protocol and procedures which are established in the support teams.
  • Mentor / train support team members and recommend corrective actions to resolve product related issues.
  • Review current processes and workflow to identify opportunities for continuous improvements.
  • Ensure that new processes and remediation are documented comprehensively and communicated to the respective team members.
  • Perform the role of an application administrator for specific tasks and systems within the support domain.
  • Administer and maintain the knowledge base articles and FAQ for respective applications.

Requirements

Candidates should have the following qualifications and competencies;

  • A degree/diploma in IT or related engineering discipline.
  • Good knowledge of system administration (Linux and WINDOWS system).
  • Possess good administrative knowledge of Jira
  • Preferably with knowledge of other Atlassian tools
  • Basic knowledge of scripting languages and/or Java is an added advantage
  • Very good communication skills in English (both written and spoken).
  • Effective interpersonal skills coupled with a positive work attitude.
  • A team player and proactive in identifying areas of improvements within the internal support domain.
  • Basic knowledge of data base query language (SQL).

Benefits

  • Paid Time Off
  • Flexible Working Time
  • Medical
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Application Support Specialist (Atlassian)

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