Application Support Specialist

Telstra Health (Perth WA, Australia) 10 days ago

At Telstra Health, we’re building solutions that improve the quality, safety and efficiency of healthcare delivered across Australia. Working with clinical and administrative systems, health data analytics, population health solutions and information exchange platforms, we’re enabling clinicians to deliver care in new ways.

Help us shape a connected future for healthcare by:

  • Facilitating technical support to customers for Level 1 and 2 end-user system Incidents, service requests and other client interactions
  • Properly documenting incidents, triage severity levels, and escalating when necessary
  • Following up with users, provide feedback and see problems and incidents to resolution
  • Providing an exceptional level of customer support to our clients in alignment with our Telstra Health Values
  • Maintaining general IT documentation and resources, including catalogues and knowledge base
  • Recommending operations and service desk process improvements
  • Delivering services within agreed client service levels

Ideally you will have service desk support experience at level 1 and 2 within an enterprise level environment. We are seeking someone with SQL experience and ideally experience with JIRA or Dynamics. If you have high attention to detail, the ability to meet deadlines, great problem solving and highly developed communication skills we would love to hear from you!

You’ll build connections for life through:

  • Joining “an exciting innovative organisation”….listen to our MD Mary Foley share more of her thoughts in this short video.
  • Working with us is not just about the opportunity to impact lives. Together with our range of benefits, we make sure our people are cared for too!
  • Working for the largest Australian-based provider of software for healthcare providers and funders.

To be part of something meaningful and impact lives across Australia, apply for a role with us today.

Application Support Specialist

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