Servicenow - Architect

Mindtree (Bangalore, KA, India) 12 days ago

  • Minimum 10+ years overall IT experience (Must)

  • Strong knowledge in ServiceNow of CMDB implementation, maintenance and hierarchy (Must)

  • Candidates with 5+ years of experience and a demonstrated knowledge of Asset Management in ServiceNow (Orlando or later), working in a large, global enterprise organization with a varied and large CI environment .

  • Experience of implementing and/ or maintaining ITSM using ServiceNow Service Management system (Discovery, Asset Management, Procurement, Contract Management and Software Asset Management modules), be ServiceNow System Administrator qualified and/ or transferrable experience with other service management and discovery tools

  • The ideal candidate will have a deep knowledge of a CMDB hierarchy implemented in ServiceNow ie Class, forms, dashboards, reporting

  • Candidate should have experience with ITIL methodologies; ITIL v3 foundation minimum, ideally ITIL v3 Intermediate in Service Transition, with experience in a large enterprise ITIL environment

  • Candidate must have a demonstrated knowledge of Configuration Management best- practice governance methods, associated processes and policies. The ideal candidate will have experience implementing automated Configuration Management processes

  • Ideal candidate should be confident importing, manipulating and exporting large data sets using SQL, VBScript, Business Objects, MS Access, MS Excel and/ or other technology

  • Candidate must have strong ability to balance stakeholder demand and influence IT stakeholders

  • Excellent organizational, time management and communication skills; self- driven, detail oriented, and determined

  • Candidate should be flexible and adaptable with the ability to work on multiple assignments and must be customer- facing; ability to prioritize and manage work, adhering to critical and aggressive timelines in a fast- paced environment

  • Experience in requirements gathering, determining business process flow, and task level mapping

  • Establishing and driving outcomes that are measurable, sustainable, and aligned to industry best practices

  • Minimum 5+ years overall Servicenow experience (Must)

  • Strong knowledge in ServiceNow with hands-on Development experience in configuring ServiceNow Finance Management and HR modules

  • Experience in developing Service catalogs workflows, Catalog scripts, UI Pages, Marcos, etc.

  • Experience in using ServiceNow REST API (Inbound and Outbound).

Servicenow - Architect

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