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MAC Retail Artist - Cavendish

30 days ago: The Estee Lauder Companies

Job Description

MAC Retail Artist - Cavendish
Brand: MAC
Description
Position Summary:
* Achieve all Brands key performance indicators and targets through make up service offerings in store
* Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.
* Fosters excellent working relationships on counter and with the wider business and retailer.
* Drive transactions by proactively promoting new products and additional tasks.
* Achieves the brand expectation for appointment and bookings.
Key Roles & Responsibilities:

* Customer Service & Sales
* Provide welcoming, personal, professional service to all customers at all times.
* Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
* Suggest groups of appropriate products and colours to meet and exceed customer’s needs.
* Assist customers with product and services selection and information.
* Perform professional and appropriate makeup applications to achieve the look the customer desires.
* Inform customers of available services, M.A.C consciousness programs and philosophies.
* Obtain customer data for M.A.C addict book or other client list as required.
* Meet your individual responsibility for your appropriate contribution to the team’s goals in terms of service, sales and company objectives.
* Adhere to current “good counter practices”.
* Give great internal customer service and develop good working relationships with colleagues.
* Be punctual and manage time on counter effectively.
* Keep informed about products, company information and store information.
* Actively participate in store theme days, events and new product launches.
* Achieve Skills Certification requirements.
* Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
* Assist in Inventory Management
* Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
* Communicate low on stock and out of stocks to the Retail Manager.
* Assist in the proper rotation of stock
* Maintaining work environment
* Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
* Maintain a clean and organized work area.
* Maintain tester units in proper schematic order, replace products once authorized by manager.
* Replace any broken or damaged products authorized by
* Manager.
* Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
* Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
* Administrative Assistance Activities
* Assist with inventory counts.
* Be responsible for booking demos and lessons.
* Adhere to proper security procedures regarding handling of cash and assets.

Qualifications
* Grade 12
* Beauty Certificate or similar
* Retail Cosmetics Experience
* Ability to work retail hours

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 181476
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
MAC Retail Artist - Cavendish Brand: MAC Description Position Summary:* Achieve all Brands key performance indicators and targets through make up service offerings in store* Provides high touch service to all customers at all times to deliver personalized service dependent on customer’s needs across all generations and all ethnicities.* Fosters excellent working relationships on counter and with the wider business and retailer.* Drive transactions by proactively promoting new products and additional tasks.* Achieves the brand expectation for appointment and bookings. Key Roles & Responsibilities: * Customer Service & Sales* Provide welcoming, personal, professional service to all customers at all times.* Demonstrate...