The Software Asset Management Administrator will be engaged with the end to end software lifecycle including: procurement, maintenance, and utilization of software applications. The role will support the Software Asset Team Manager in providing a global process across all regions.
Provide input to the Software Asset Management life cycle; including analysing and redesigning Software Asset Management processes, software requests, license pooling/checks, and deployment
Maintain the catalogue and cost management processes for all software assets
Maintain all cost models relating to software assets
Support the integration of the License Management Tool (and surrounding processes), with the IS delivery systems and services
Raise and manage software purchasing orders through their lifecycle (including ‘Goods Receipting’)
Verify supplier invoices against purchase orders
Liaise with suppliers to request quotes (and maintain appropriate supplier records)
Identify and advise management and technical teams on license entitlements derived from software deployed
Support the “Audit, Risk and Compliance” function team through the regular audit process
Provide report information on software/licence counts, metrics and usage, as well as provide input on terms that impact licensing
Maintain the license inventory and perform software harvesting based on usage
Assist with license related questions/issues
Ensure 100% customer satisfaction and client focus
Manage incidents and requests according to defined SLAs - ensure 100% adherence to RFS & INC Best Practice guidelines
Update, formalise and review processes defined in the IS Business Management System
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