Job Description

Job Description


Assistant Manager, Facilities

Business unit

Integrated Facilities Management

Reporting to

Facility Manager

Key stakeholders

IFM Business Line Heads, Account Director, Client – Real Estate  Director and Senior Manager

Direct reports

Team consisting of

1.  Technicians

2.  BMS Operator

3.  Facility Executive / Shift Supervisor

Duties & responsibilities

  • Support the FM with dotted line to Chief Engineer in managing the Mechanical, Electrical, Plumbing installations, Life Safety system, BMS within the facility;
  • Responsible for preparation  of critical spares list for all installations as per manufacturer’s recommendations and plan and maintain the required  inventory at sites at all-time where the maintenance is carried out with in-house teams;
  • Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment;
  • Assist the AEM to review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations;
  • Maintain the logbooks, checklists and PPM schedules for all M & E installations;
  • Manage Downtime/ Breakdowns;
  • Arrange for ad-hoc M&E set ups as per the client requirement from time to time;
  • Ensure the contractors follow the house rules at all times and the projects are handled with minimum inconvenience to the Client;
  • Responsible to handle the shifts independently on all Engineering related matters;
  • Responsible for daily reporting on M & E to the AEM;
  • Generate Service maintenance reports on office equipment;
  • Responsible for Purchasing and maintaining of spares and consumables, ensure minimum stock required maintained at all times.
  • Generate Downtime and breakdown incident reports.
  • Complete track of inspection, work orders and updation and closure in 360 tool with proper evidences or supporting documents.
  • Request for raising ITSM based on PM work orders scheduled and notify respective vendor in advance
  • Liaison with landlord for utility, common area lighting, water tank levels, domestic, fire, status of lift health to ensure 100% uptime
  • Strictly adhere to the usage of PPEs and LOTO at all time by in-house as well as vendor
  • Issuance of necessary work permits for vendors
  • Maintaining of various registers - Green card, Fire isolation / desolation, LOTO, complaints, etc.
  • Rounds to be taken daily of critical areas and ensure that observations are recorded in Inspection tab
  • Ensure compliance to all GRE OE standards and signoff.
  • Ensure up keep of office maintained, liaise with soft service team, for the same
  • Ensure strict adherence by the technicians on their deliverables
  • Project coordination – with vendors /soft services/others
  • Aware of the maintenance cost/maintain a tracker
  • Vendor management end to end
  • Maintain cordial relationship with team and employees
  • Well aware of escalation process
  • Incident report – detailed report with RCA
  • Understanding of the AMC contracts /SLA
  • Ensure all work orders/inspections is closed/carried out regularly
  • Ensure the hand over and take over work activities during shift change over between technicians/BMS and amongst AFM’s
  • MIS and report generation as and when required
  • Ensure customer complaints are attended during shift time including soft services
  • Responsible to ensure housekeeping is well maintained during shift time in coordination with soft service team

Sound like you? To apply you need to be: –

•  Experienced in Facility Management

•  Open working in shifts

•  Team handling experience

•  Experience in managing Banking / BPO client would be an added advantage

Performance objectives

Assistant Manager, Facilities is responsible for developing, deploying, supporting, and managing the JLL India IFM function at client site.

Key skills

• Facility Management  

• Technical / Soft Services operations

• Excellent interpersonal and communication skills

• Good team handling skills

Employee specification

•              BE / Diploma / B. Tech in Electrical / Mechanical Engineering

•              Minimum 5 years of relevant work experience

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