Assistant Managers are essential members of the store leadership team who uphold and implement the vision set forth by the Store Manager. The ideal candidate will be expected to take an active role in store operations, customer experience, and employee development.
Review and strategise the business, propose to Store Manager action plans to reach sales and KPIs targets for the store
Delegate team objectives, including sales and KPI targets, reviewing regularly to keep on staff track
Review product category sales, identify needs, and liaise regularly with HQ on product availability and have an awareness of local market trends to maximize opportunity.
Support the Store Manager in follow up with every team member on their monthly objectives in order to improve service, sales performance and operational capabilities.
Conduct team quarterly performance appraisals in the absence of a manager
Work to consistently create a dynamic environment where the team acts as one and supports each other
Support the Store Manager in training and coaching, be able to give constructive feedback to each staff member to encourage them to improve
Create and present the daily and weekly store briefings to inform of targets, motivate team, track performance and identify areas to improve
Ensure the staff follow company guidelines and correct uniform and grooming standards, be able to address and fix any issues in the absence of a manager
Ensure excellent customer service standards, through the Bonpoint service steps. Implement regular trainings and give feedback to the team to deliver an impeccable client experience
Be a brand ambassador and build strong relationships with Bonpoint clients. Lead by example for the team by engaging in meaningful client interactions.
Support the team with managing their client database, review communication and ensure a robust post-purchase system
Ensure company objectives on CRM are met and developed with the team
Assist with daily running of the store (restocking of the shop floor, maintenance of display and stock room, stock-taking, etc.)
Ensure the stock and the backroom are effectively organised and products stored according to guidelines
Receive in and transfer out stock deliveries, including: counting, labelling, organizing into storage
Inform HQ of any maintenance or repair needs for the store, liaising with local contractors where necessary
Ensure visual merchandising standards are maintained according to company guidelines and ensure window scheme changes are undertaken in a timely and proficient manner