Assistant Manager/Sr Associate _Client Services CRM Regulatory

BNP Paribas (Tamil Nadu, India) 8 days ago


About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Business line/Function :

Client Management Operations team is l everaging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services

Job Title:

Client Management Regulations Representative


12 Nov 2020


Client Management Operations ISPL



Business Line / Function:

Client Management Operations ISPL

Reports to:


Head of Client Services ISPL


(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

Within the Capital Market Transversal Operation of BNP Paribas CIB, the Global Client Service team objective is to provide our clients with a top of the range service and ensure a dedicated follow up of business continuity.

Regulatory regimes imply material changes in our internal ways of working and in the relations with clients, due to the extent of the scope at stake

·        Multiple regulations across the globe: Europe (such as EMIR), U.S. (such as Dodd Frank Act, FATCA) and several jurisdictions in Asia Pacific (e.g. in Hong Kong)

·        Extra-territoriality

·        Various and heterogeneous requirements such as timely confirmation, trade reporting, mandatory clearing / margining, distribution to Equity Research to Major US Institutional Investors only

·        All types of clients (Institutional, Corporates, Central Banks, Hedge Funds) impacted

·        All BNP Paribas entities (such as non-European subsidiaries) must comply with their own obligations

Tax legislations (such as the Hire Act in the US or the CRS standards committed by OECD countries) are on the agenda and require an extensive client classification exercise along with a potential regulatory procedural obligation.

All those regulatory requirements bring about an intensive client communication to (i) informing & educating our clients on regulations BNP Paribas is subject to, (ii) undertaking procedural exercises, when needed, to comply with our regulatory obligations and (iii) informing the clients about the impacts on our business relationship with them should BNP Paribas fail to comply with its own obligation.

An intensive internal coordination is also required to educate the Business representatives (Global Market and Coverage) about the regulatory framework, the impacts on their clients and the relevant contigency action plan.

The Client Management Regulations APAC team is also closely collaborating with other functions looking after regulatory affairs such as Legal, Compliance, Project Management, IT, Finance, Due Diligence and both Global Market Regulatory Affairs and Global Market Business Management.

The Client Management Regulations team is client facing, responsible for client communication related to regulatory changes resulting from MIFID 2, EMIR (European Market Infrastructure Regulation), the Dodd-Frank Act in the US, other OTC derivatives regulatory regimes (including those pursuant to HKMA and MAS rules), tax-related legislations (e.g. FATCA and AEOI [Automatic Exchange of Information]), Equity Research enablement, among others. All this need to be addressed diligently due to the very important stakes; indeed, not being compliant in due time could result trading disruption, loss in firm’s reputation and regulatory breach.


Direct Responsibilities

  • Regulatory Onboarding and Support

ü   Facilitating and follow up with client onboarding

ü   Tackling regulatory blocks that prevent trading

ü   Addressing queries from clients, traders, marketers and relationship managers

  • Regulatory Remediation Exercises

ü   Ensuring our existing clients comply by the regulatory enforcement date

  • To achieve Regulatory Onboarding and Regulatory Remediation Exercises, the Client Management Regulations team aims at:

ü   Preparing the necessary regulatory materials to dispatch to clients

ü   BNPP offers and positions (i.e. encourage signature of ISDA protocols)…

ü   Remediating any pending items necessary to meet regulatory requirements by their compliance dates and minimize any trading disruption with our valued clients

ü   Reaching out to our clients to ensure they have completed the necessary documentation:

-         Following counterparties adherence to ISDA protocols / Representation Letters

-         For clients who did not sign the ISDA protocol, pushing on bespoke legal documentation

ü   Addressing potential requests from regulators

ü   Working with the different functions involved in this regulatory compliance effort   (such as Business Management, Legal and UK & US counterparts)

Contributing Responsibilities

·        Anticipating the new rules / change of rules to come ( Regulatory Oversight )

·        Contributing to the Permanent Control Framework

·        Contributing to the alignment of procedures across the regions

·        Contributing to a Global Compliance Status update and KPIs

Technical & Behavioral Competencies

  • Experience in project management with a strong communication skills
  • Knowledge related to OTC derivatives regulations and / or tax legislations a plus
  • Understanding of derivatives
  • 3 - 5   years in finance or banking related industry

Specific Qualifications (if required)

  • Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance
  • Fluent in English, written & verbal.
  • History of achievement in previous roles
  • Innovative, creative and pro-active
  • Rigorous to ensure quality
  • Strong interpersonal skills
  • Excellent verbal, presentation and written communication skills
  • Excellent analytical and problem solving skills

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 1 year

Other/Specific Qualifications (if required)



  • Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance

  • Experience in project management with a strong communication skills
  • Knowledge related to OTC derivatives regulations and / or tax legislations a plus
  • Understanding of derivatives
  • 3 - 5   years in finance or banking related industry


Assistant Manager/Sr Associate _Client Services CRM Regulatory

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