Why Airtel?

We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Purpose & Impact
· To support & ensure severity-free operations of prepaid IT platforms & services · Liaise with biz/NSG/partner stakeholders across to quickly diagnose RCA pertaining to incidents & plan mitigation actions · Partner with network (VAS & IN) teams to own the service paths E2E; to effectively ensure single window resolutions to biz teams · E2E ownership of circle & hub specific IT apps/services – including operations, capacity planning, roadmap, etc. ·
Job Responsibilities
Support testing activities in the circle context for central projects/launches · Ensure E2E co-ownership of operations for at least 2 central platforms services – specially for capacity management & problem management (repeat incident analysis, RCA, SIP, etc.) areas & handle related app/service audits (such as TL9000 or security related) · Partner the central Own Retail support team to ensure on time execution of projects/launches as well as handle ops escalations which need local involvement · Partner central EUS support team to ensure on time execution of projects/launches, as well as handle ops escalations which need local involvement
What specific skills and traits should this person possess?
Relevant experience of running IT operations at scale

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