Job Description

Kids Club Assistant Manager

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya

We are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon.
Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

What You Will Be Responsible For

The Four Seasons Hotel Bangkok is looking for a Kids Club Assistant Manager. This person has to manage and supervise all activities for children in the Kids For All Seasons program according to corporate standards to ensure maximum guest satisfaction at all times.  Ensures that creative, educational and fun-filled activities are presented daily for all age groups represented. This position reports to Guest Relations Manager.

Requirements

  • Graduate Certificate in teaching/nursery and child care or related fields
  • Reading, writing and oral proficiency in the English language
  • Outgoing personality and at ease with guests
  • Prior experience of working with children is a plus
  • Ability to swim
  • Trained and certified in First-Aid, CPR, Heimlich Maneuver and rescue techniques

Essential Functions

  • Manages the Kids For All Seasons (KFAS) team together with the Guest Relations Manager, interviews, trains and schedules the staff (Roster). Conducts Performance Evaluations and disciplines staff when needed
  • Plans and executes safe, fun-filled and educational daily scheduled programs for guests
  • Prepares the KFAS facility on a daily basis
  • Reacts to changes in scheduling, weather or number of children with prepared backup plan
  • Arranges for food from Room Service as required by guests
  • Keeps track of all supplies and equipment, making sure it is of the highest quality and in keeping with Four Seasons Standards
  • Promotes and up sell activities to guests, customizing where necessary to meet guest needs
  • Handles guest requests, complaints, and any special problems keeping Guest Relations Manager well-informed of actions and follow-ups
  • Works closely with Guest Relations Manager to ensure proper standards of safety, hygiene and functioning of equipment
  • Provides personalized service for all VIP’s and SA guests on a daily basis
  • Systematically conducts standards tests during shifts and communicates training and re-training needs to all Kids Club attendants
  • Creates and promotes activities to guests, customizes where necessary to meet guest needs
  • Works closely with Engineering to ensure proper standards of hygiene and functioning of equipment
  • Oversees the cleanliness of all Kids Club area and coordinates special requirements with Housekeeping
  • Handles guest requests, complaints, and any special problems keeping Guest Relations Manager well-informed and ensures proper fol

More Jobs at Four Seasons Follow Company

See all jobs at Four Seasons