Job Description

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Explore career opportunities at Marshalls, where we strive to provide opportunities for growth, recognition and work-life balance. Marshalls delivers customers great value on ever-changing selections of brand name and designer fashion at prices generally 20%-60% below department and specialty store regular prices on comparable merchandise, every day. With over 1,000 stores nationwide, it’s a great time to join the Marshalls team.

Meet Mike

Mike is an Assistant Store Manager of Customer Service. He is responsible for overseeing the efficient operation of the service areas and maintenance functions.  Assist in managing backroom processes and merchandising standards and presentation.  Models TJX Canada values every day during daily interactions with Associates and Customers.

It’s easy to create a team. But what makes the team work? We believe it’s having individuals like Mike on board. He creates momentum by inspiring colleagues to think outside the box and share ideas freely. Teamwork means striving for a work environment where each team member is valued for their individual talents and ideas.  And that’s how Mike contributes here with us.

Now, if you were to come on board as one of our Assistant Store Managers, we’d ask you to do the following:

People Management

  • Create a positive environment that fosters open & continuous communication and information sharing among all Associates, Coordinators and Managers. 
  • Praise and recognize efforts and results by providing timely feedback to Coordinators and Associates.  Counsel and provide disciplinary actions Associates if required. 
  • Create and maintain a positive environment.
  • Validate "Great Place to Work" initiatives are in place.
  • Maintain and support all company values, leadership competencies and culture factors, code of conduct and maintenance of a risk-free environment.
  • Manage social committee; review Associates suggestions to support 'Great Place to Work'. 
  • Participate and support the other Assistant Managers with recruitment.
  • Provide coaching, training and development on policies and procedures for all service areas.
  • Create and maintain active Development Plans
    * for self and Coordinators.
  • Prepare and conduct evaluations for all Associates and Coordinators that work primarily in the service areas.
  • Partner with the Assistant Manager of Operations to ensure the right number of Associates have been cross trained to support service areas and maintenance.
  • Communicate sales goals and other financial/business information daily to Coordinators and Associates. Coach and provide direction on how to utilize the information to drive sales for their given areas of responsibility.

Operations Management

  • Actively participate in Management Meetings and lead Coordinator Meetings.
  • Create action plans with Store Manager and other Assistant Managers to maximize and drive sales.
  • Communicate Jewellery and Gift Cards goals daily to Associates.
  • During store visits from Regional Teams, District Managers, Home Office or any other visitor,  be prepared with your stores current state and future goals and or challenges for;  sales, productivity, event execution and operational issues. Use this time to discuss all of the activities, issues, new programs or plans of action you have implemented in operations.
  • Review service area; Queue Line, Jewellery presentation, Gift cards fixtures, maintenance, trends, and opportunities with the Store Manager and respective Coordinators to meet and align business and customer needs.
  • Periodically complete a comparison analysis of other retailers and provide feedback to store team during Management meetings.
  • Adhere to all TJX Canada policies and procedures. 
  • Create and validate CRT’s
    * assigned are completed to standard.
  • Exemplifies ‘Total Store Awareness’ and full accountability for the business in the absence of the AM or Operations, AM of Merchandise and/or Store Manager.
  • Provide weekly updates on objectives and identify any issues or opportunities pertaining to service areas, maintenance and compliance. 
  • Have a full understanding of TJX Canada standards and continuously monitor store's actual performance and execution against these standards.
  • Execute all policies and procedures to reduce risk and expense, example; following store opening and closing procedures.
  • Conduct walkthroughs with external cleaning company and ensure standards are met prior to signing off the cleaning sheet. Escalates any issues to the maintenance department.
  • In the absence of the Store Manager, complete
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