Markets - Sales Support Specialist, Assistant Vice President

Citi (Hong Kong, Hong Kong) 14 days ago
  • Retail Cross Asset Solutions is a business within Global Investor Sales that is responsible for the sales of Capital Markets products to retail financial intermediaries including private banks, broker dealers, consumer banks, etc.
  • The vast majority of the products sold to Retail Financial Intermediaries include highly structured notes issued by Citi, which have very specific requirements with respect to complex pricing & structuring, settlement across multiple Citi issuance vehicles, and multi-functional, post-trade lifecycle management.
  • The Life Cycle Management Support roles will sit in the respective regional RCAS sales team and report to the RCAS Sales Heads [and matrix to the relevant Client Facilitation teams]. He/She will be responsible for supporting senior salespeople across the life cycle of the trade - from first interaction with client [auto-priced or voice RFPs] through trade execution to post-trade lifecycle management.  He/She should be able and trained to book trades.
  • This role will serve as point person for RCAS Sales in interfacing with key internal stakeholders including: Operations (middle office, settlements), internal & external Issuing & Paying Agents, Clearing Houses, MAG/structuring and platform; this role will also interact heavily with control areas such as Treasury, Legal, Tax and Risk. Close coordination and physical proximity to the sales teams and sales process is a requirement for the role. 
  • The role is designed to ultimately enhance the client experience by supporting highly complex processes and simplifying the management of the trade life cycle.  Life cycle management contains a significant marketing angle as well helping draft marketing material in English or other local languages.
  • The Trade Support Specialist will work on both a reactive and proactive basis to reduce operational risks/errors by providing deal support to senior sales, addressing specific events/errors, diagnosing root causes and identifying potential solutions
  • Pricing support
    • Understanding pricing and provide back-up and maker-checker support to senior sales
    • Pricing of reverse inquiries sent by clients
  • Trade capture and settlement
    • Assist senior sales in closing transactions working with various internal stakeholders
    • Follow up with Operations to guarantee timely booking
    • Proactively liaise with custodians for trades with non-settling distributors
  • Lifecycle event management
    • Monitor upcoming life cycle events and ensure that payments are made on time
    • Follow up with Operations and paying agent on any settlement breaks
    • Evaluate invoices and manage payment process for fees to non-settling distributors
  • Client on-boarding
    • Work with Client Onboarding Team and the relationship manager to on-board clients
  • Marketing Material
    • In charge of drafting precise Marketing Material following a highly regulated frameworks



  • 1-3 years of experience in Capital Markets or in Operations
  • Strong understanding of Structured Products, including understanding of pricing
  • Experience working in a large financial organization
  • Track record of working with complex booking systems
  • Proficient with Microsoft Office and Bloomberg
  • Excellent interpersonal and communication skills
  • Superior quantitative / problem-solving skills
  • In depth knowledge of the products, clients and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products)
  • Good understanding of Client Marketing needs



  • Bachelor’s degree (or equivalent) – ideally in Business, Finance or Engineering
  • For some locations, fluency in native language may be required.
  • Self-motivated, innovative, results-oriented individual
  • Highly organized individual with special attention to detail
  • Strong time management / prioritization skills with ability to manage multiple competing priorities and deadlines at any given time
  • Ability to work effectively both individually and within a team environment, and to interact professionally with other departments


Job Family Group:

Institutional Sales


Job Family:

Institutional Sales Support


Time Type:


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Markets - Sales Support Specialist, Assistant Vice President

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