Job Description

Main Responsibilities :  Closely monitor the team on day to day basis to ensure all SLA's are met and any exception are immediately escalated for resolution
As a checker role in drawdown and rollover processes
Be the SME - Handle complex Process related queries and clarifications from the Team members
Manage process escalations from internal/external customers
Implement and maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
Should have an eye for detail to ensure all documents are processed and reviewed correctly.
Ensure timely escalation to the management as and when required
Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.
Identify and drive Process improvements and other initiatives.
Strong communication skills with the ability to communicate at all level
Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues
Ability to work under pressure and deal with high volumes
Requirements :  Bachelor's degree with a minimum of 6 + years of relevant or lending service work experience preferably in a back office/financial industry
Experience in loan operations, Syndicated loans, bilateral loans, loan servicing, loan settlement, Etc
Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
Strong risk & control mind-set
Experience in driving small to medium sized projects with strong results
Strong people and performance management skills.
Good command in written and spoken English and Chinese (Putonghua is preferred)
Candidates with knowledge of payment system like SWIFE an added advantage
Proficient in Microsoft Office application
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