Senior Associate Consultant

ITL Australia (Sydney NSW, Australia) 17 days ago
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit [...] to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description: An L2 engineer to support the Small to Medium scale, multi-dimensional, complex environment. You will be responsible to provide technical support with high degree of Customer satisfaction by meeting Service Level Agreements (SLA) and process compliance.

Roles and Responsibilities:
•Install, configure and support IBM BigFix 9.5 clients, relays and server - Patching using BigFix;
•Conduct vulnerability scanning and flaw remediation, Continuous monitoring activities;
•Systems and network security, incident analysis and recovery;
•Results-driven, detail-oriented professional with extensive experience in system and network administration, Security center, hardware evaluation, project management,
•Conduct database backup and disaster recovery
•Provide general technical support in a Client Server environment;
•Install and upgrade Endpoint Manager v9.5.9 server, relays, web report and clients
•Install and configure BigFix DSA server for Disaster Recovery purpose
•OS & application packaging and distribution using BigFix 9.5, SCCM
•Remediate vulnerability by patching systems pushing patch baselines and multiple fixlets.
•Manual and automatic group creation and relays affiliation
•Created client & relay package using Bes client compiler for deployment adding Masterhead file, Bes client installer, DCID key and Client settings file
•Implement BigFix Detect for cyber incident detection- Remediation and investigation
•Vulnerability scanning using IBM Endpoint Manager & Nessus
•Create reports for management using Web Report
•Daily support, fixlet and task creation to accommodate user
•Understanding of the processes for change, configuration, incident and problem management.
•Working in an infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer.

Skills /Competencies:


•Install and upgrade Endpoint Manager v9.5.9 server, relays, web report and clients
•Install and configure BigFix DSA server for Disaster Recovery purpose
•OS & application packaging and distribution using BigFix 9.5, SCCM


Additional Skills:
•Excellent customer interfacing skills.
•Excellent written and verbal communication skills.
•Strong attention to detail and outstanding analytical and Problem-solving skills.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

Senior Associate Consultant

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