Associate Director - OPEX, Risk Management Services

Ernst & Young (Gurgaon, HR, India) 7 days ago

Service Function:  RMS (Risk Management Service)

Rank – 62 – Associate Director

Role – Associate Director, RMS OPEX (Operational Excellence)

EY Global Delivery Services (GDS) is a team of over 32,000 people, working across borders, to provide innovative and strategic business solutions to EY member firms around the world. We are focused on attracting, retaining and engaging the best talent in our markets so our people remain empowered and inspired by one another. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

As RMS OPEX leader, you will be responsible for end to end financial (revenue, headcount, expense, etc.) planning, operations and transformation management – including all aspects of internal coordination, planning, reporting, budgeting, and forecasting, etc. 

This function requires significant attention to detail, ability to work in a fast paced and dynamic environment, ability to coordinate and build network with multiple stakeholders, mature & critical thinking, meet timelines, predicting situations and proactive resolution management, and enhanced interaction with business and finance partners across GDS and RMS sub service functions and center leaders. This role will be critical in directing the vision and strategy for all business operations activities across function establishing standards for Service Function’s operations planning management and execution.

Key Job Requirements

  • Good understanding of managing the financial portfolio and operational activities, including business acumen around understating of financial planning techniques, including profit and loss account / balance sheet management, etc.  
  • Proven track record of delivering Exceptional Client Service (ECS)
  • Innovative thinking, Analytical / solution-oriented approach and inclination towards use of technology to simplify processes is a must
  • Well versed with MS office tool (specially PPT and Excel) and ability to make reports self-sufficiently, and further presenting them in a larger execute group along with actionable insights.

Key responsibilities:

  • Drive end to end financial planning and operational excellence initiatives across RMS

  • Support GDS & RMS leaders in execution of strategic / operational initiatives

  • Establish and implement short/ long-range strategic plans, policies, and operating procedures; monitor and evaluate operational effectiveness, and propose / implement changes required for improvement.

  • Collaborate with RMS SF Leader and CLT team to develop strategic and tactical plans to achieve the desired business objectives

  • Collaborate with RMS SF Leader and CLT team to develop strategic and tactical plans to achieve the desired business objectives

  • Lead development of tools / system / processes to establish and deliver a seamless operations experience

  • End to end transformation of the process flow by bringing in automation first mindset and by utilizing various efficiency platforms and techniques, including data analytics, process automation, lean six-sigma, etc.

  • Alignment to constantly changing work requirements while assimilating new information, analyzing it and effectively applying it to drive innovation agenda for GDS RMS and its customers

  • Provide key trends, issues and their possible remediation plan to RMS leadership on a short notice

  • Work with RMS location leaders to address any data requirements from SSF’s – e.g., BCP, yearly Planning, expense tracking etc.

  • Develop & execute strategies related to real estate, AR recovery, Time charging, Compliance requirements etc.

  • Organize & Lead leadership events / stakeholder visits

  • Liaison with support function (IT, Transport, Facilities, BCP, Finance. L&D etc.)

  • Handle all procurement requirements of RMS

  • Track AR’s and leverage different function to fast track the payment process and raise any flags, if needed

Other specifics:

  • GDS Risk Management Services (RMS) is a team of 1100 plus working professionals, spread across different office locations in India and Poland, and plans to expand the footprint in Manila.

  • GDS RMS rolls up to GDS Enablement Services (ES) Function, and is one of the largest functions in ES, with a well establish focus on transformation and operational excellence. RMS has been a pioneer on various transformational initiatives and has a legacy reputation.

  • This role will be based out of GDS Gurgaon location, and the candidate will be expected to manage a working network across all GDS office locations.

Education & Experience
  • Management and/or Engineering degree from Tier 1 / Tier 2 institutes

  • 12+ years of experience in Operations reporting and management, Business Budgeting and Planning, Portfolio Management or related support functions from tier 1 third party service companies with global footprint.

Job Location :

  • Gurgaon

Associate Director - OPEX, Risk Management Services

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