Support Associate/Engineer(f/m/d) in Center of Expertise EMEA HANA Platform&Technical Infrastructure

SAP (SaxonyAnhalt, Deutschland) Vor 1 Tag veröffentlicht

Requisition ID: 283355
Work Area: Kundenservice und Unterstïutzung

Location: St.Leon-Rot
Expected Travel: 30-40%
Career Status: Berufserfahren
Employment Type: Vollzeit, unbefristet


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


Customer Success drives software adoption, ensuring customers implement and run what they buy whilst safeguarding maintenance and subscription. Using our unparalleled expertise, we guide our customers throughout the entire lifecycle to make the benefits of digital transformation a reality, end to end.
The strength of our Centers of Expertise (CoE), as part of Customer Success, is to analyze customer solutions with 360° view on relevant components including application, database and technology, as well as engaging a strong back office support for every customer engagement, providing Expertise on Demand, instant resolution of top pain points and fast access to best practices/information plus instant quality assurance of recommendations and the improvement plan.
In the role of a support associate/support engineer, you will work in the Center of Expertise (CoE) with focus on HANA landscape infrastructure topics. Within a short time you will learn the SAP Solution secrets and gain a unique technical expertise.


  • An academic degree in natural, economic or engineering sciences, e.g. computer science, business informatics, industrial engineering, mathematics, physics
  • Very good analytical skills for solving complex problems
  • A structured, reliable and independent way of working even under pressure
  • Advanced communication skills
  • Knowledge in the field of programming (e.g. Java, C++, ABAP)
  • First hands-on experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements
  • Excellent German and English language skills, both spoken and written
  • Experience with RDBMS databases and SAP HANA is considered a big plus


  • Any practical experience in software development and SAP product knowledge is welcome but not mandatory. Any support experience and experience in managing customers would also be beneficial but is also not an elementary prerequisite.


Our team primarily focuses on

  • Database related topics like setup and performance optimization
  • Delivery of onsite and remote services for global customers with focus on landscape infrastructure performance and configuration topics
  • Analysis of complex SAP software solutions and technologies such as the SAP HANA Database Platform
  • Adaption of knowledge on new technologies in a consistently high dynamic changing environment



Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

Support Associate/Engineer(f/m/d) in Center of Expertise EMEA HANA Platform&Technical Infrastructure

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