Customer Experience Associate, Bilingual

Mediaocean (Paris, France) Publié il y a 8 jours

Job Description

What You Will Do:  

The Customer Experience Associate is responsible for driving customer satisfaction by providing best-in-class service to our clients (English and French speaking). In this role, you will identify, research and resolve application issues reported by clients. If you are looking for an opportunity to work cross-functionally within the Mediaocean organization, this is the role for you.

Responsibilities will include:  

  • Interact daily with Mediaocean end users, including planners, buyers, traffickers and 3rd party vendors
  • Receive incoming questions and issues via our support portal, chat, email and phone, and use Mediaocean tools and resources to categorize, prioritize and record troubleshooting steps and service communication
  • Apply knowledge of Mediaocean applications to effectively interpret and resolve client support issues
  • Serve as a proficient analyst for our clients; delving into client processes and serving as the expert from a functional level
  • Manage and monitor escalated system issues
  • Participate in on-site client support to ensure end users are confident and knowledgeable on our systems
  • Support our applications by testing our technology and updating support collateral
  • Manage administrative tasks related to supporting system applications
  • Partner with various Mediaocean departments to consult or assist on client-specific projects

Who You Are:    

  •   Bachelor’s degree in an applicable field, including media, advertising, business or information technology
  • Fluent English and French speaker
  • 1-2 years administrative, support or service experience
  • Experience with agency systems, ad servers or related software/applications a plus
  • Proven ability to meet and exceed expectations in work or school responsibilities
  • Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
  • Strong research and analytical skills
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment
  • Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Outlook
  • Sense of energy, pride and ownership in your performance

What You Will Do:  

The Customer Experience Associate is responsible for driving customer satisfaction by providing best-in-class service to our clients (English and French speaking). In this role, you will identify, research and resolve application issues reported by clients. If you are looking for an opportunity to work cross-functionally within the Mediaocean organization, this is the role for you.

Responsibilities will include:  

  • Interact daily with Mediaocean end users, including planners, buyers, traffickers and 3rd party vendors
  • Receive incoming questions and issues via our support portal, chat, email and phone, and use Mediaocean tools and resources to categorize, prioritize and record troubleshooting steps and service communication
  • Apply knowledge of Mediaocean applications to effectively interpret and resolve client support issues
  • Serve as a proficient analyst for our clients; delving into client processes and serving as the expert from a functional level
  • Manage and monitor escalated system issues
  • Participate in on-site client support to ensure end users are confident and knowledgeable on our systems
  • Support our applications by testing our technology and updating support collateral
  • Manage administrative tasks related to supporting system applications
  • Partner with various Mediaocean departments to consult or assist on client-specific projects

Who You Are:    

  •   Bachelor’s degree in an applicable field, including media, advertising, business or information technology
  • Fluent English and French speaker
  • 1-2 years administrative, support or service experience
  • Experience with agency systems, ad servers or related software/applications a plus
  • Proven ability to meet and exceed expectations in work or school responsibilities
  • Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and manage expectations
  • Strong research and analytical skills
  • Strong interpersonal and communication skills, both verbal and written
  • Ability to efficiently handle multiple tasks and changing priorities in a fast-paced environment
  • Proficiency in Microsoft Word, Excel, PowerPoint, Visio and Outlook
  • Sense of energy, pride and ownership in your performance

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Customer Experience Associate, Bilingual

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