Associate L1_Sr Associate - Technical Reporting_Client Services EU

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong
global footprint across 72 markets and more than 202,000 employees. The Group
provides corporates, institutional and private investors with product and
service solutions tailored to their specific needs. It offers a wide range of
financial services covering corporate & institutional banking, wealth
management, asset management, insurance, as well as retail banking and
consumer financing through strategic partnerships”.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly
owned subsidiary of BNP Paribas Group, a leading bank in Europe with an
international reach. With delivery centers located in Mumbai and Chennai, we
are a 24x7 global delivery center. We partner various business lines of BNP
Paribas such as Corporate and Institutional Banking, Wealth Management,
Retail Banking through three verticals - Information Technology, Operations
and Finance Shared Services.

About Business line/Function :

Client Management Operations team is leveraging an integrated model; the Client Management
Operations Team delivers a comprehensive range of solutions to various
business lines of the Group across the globe. The services include
referential data management, Know Your Customer (KYC), Due Diligence
preparation (client recertification and onboarding), credit administration and
post-trade client services

Job Title:

Client Service Representative

Date:

11
Dec 2020

Department:

Client
Management Operations ISPL

Location:

Mumbai

Business Line / Function:

CIB – Corporate
and Institutional Banking

Reports to:

(Direct)

Head
of Client Services ISPL

Grade:

(if
applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Within
the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global
Markets Client Service Technical Support team’s objective is to provide our
clients with a top of the range service (valuation reports, event
notifications, factsheet) and ensure a dedicated follow up of their products.

Working
closely with the different Global Market teams ( Sales , Business manager ,
Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity,
Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global
Markets Client Service Technical Support engages all level of management
internally in developing operational efficiency to advance the firm to firm
relationship.

Overall,
through a dedicated operational relationship and a single point of contact,
the team is responsible for the client satisfaction on any Post trade
services.

The
job holder will be responsible for the day to day management of the team,
ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected
for this role. The job holder will also have good technical skills and be
able to problem solve and trouble shoot incidents and find appropriate
workarounds

Responsibilities

Produce
day to day services Global Markets


Ensure the valuations reports parameterization in systems in accordance to
the current procedures, cross asset classes and ensure the correct and timely
production and delivery of these reports


Ensure the event notification reports parameterization in systems in
accordance to the current procedures, cross asset classes and ensure the
correct and timely production and delivery of these reports


Ensure the production of factsheets in a timely manner


Ensure daily quality controls


Manage priorities in relation with trading and marketers

Ensure
Operational efficiency


Maintain, enhance and develop relevant operational related policies and
procedures.


Propose and / or sponsor any improvement ( automate ) that could help to
streamline or secure processes


Coordinate transversal matters to deliver expected services


Remove operational barriers to grow relationships


Propose enhancements to strengthen the tools and processes in place and
actively participate to the User Acceptance Tests (UAT)

Maintain
internal network


With the Sales dedicated to the client to get an accurate and updated
understanding of the client need


With Back and Middle Offices to ease problem solving through a partnership
based relation


Share and disseminate the common objective of global client satisfaction

Achieve
Client Satisfaction


Advocate for client while upholding bank policy and industry regulation


Develop Firm to Firm relationship across product disciplines and functions

Operational
risk management


Ensure a yearly review with legal to update disclaimers if necessary


Maintain the incident database and declare IMS incident > 15000 € / 20000
$


More generally , always report to management identified potential risk

Key
contributions


Maintain and develop relationships with internal stakeholders (FO, Marketers
…..)


Contributes to develop of systems (bring ideas re. new functionality to
improve the system)


Contribute to the enhancement and tools to mitigate Operational risk to BNP
Paribas


Contribute to the development of colleagues through knowledge sharing on all
aspects of the role.


Be open minded and suggest ways to continually streamline and improve the
process

Technical & Behavioral Competencies

•
Experience in banking or relevant experience
is a plus

•
Knowledge of Global Markets, related
products, and derivatives and processes is a plus

•
Ability to work with MS Office (namely,
Excel)

• At least 2-5 years experience in finance or banking related industry

Specific Qualifications (if required)

• Degree
  in Finance, Business; post-graduate degree in Business or Finance


• Fluent
  in English, written & verbal.


• History
  of achievement in previous roles


• Innovative,
  creative and pro-active


• Rigorous
  to ensure quality


• Strong
  interpersonal skills


• Client Oriented


• Excellent
  verbal, presentation and written communication skills


• Excellent
  analytical and problem solving skills

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Organizational skills

Communication skills - oral &
written

Client focused

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and
adapt a process

Ability to understand,
explain and support change

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 2 years

Bachelor Degree or equivalent (%3E= 3 years)

At least 2 years