Associate L1_Sr Associate - Technical Reporting_Client Services EU

Bnpparibasgt (Mumbai, MH, India) 5 days ago

















About BNP Paribas Group:



BNP Paribas Group is a leading European bank with a strong
global footprint across 72 markets and more than 202,000 employees.
The Group
provides corporates, institutional and private investors with product and
service solutions tailored to their specific needs. It offers a wide range of
financial services covering corporate & institutional banking, wealth
management, asset management, insurance, as well as retail banking and
consumer financing through strategic partnerships”.

















About BNP Paribas India Solutions:



Established in 2005, BNP Paribas India Solutions is a wholly
owned subsidiary of BNP Paribas Group, a leading bank in Europe with an
international reach. With delivery centers located in Mumbai and Chennai, we
are a 24x7 global delivery center. We partner various business lines of BNP
Paribas such as Corporate and Institutional Banking, Wealth Management,
Retail Banking through three verticals - Information Technology, Operations
and Finance Shared Services.















About Business line/Function :



Client Management Operations team is leveraging an integrated model; the Client Management
Operations Team delivers a comprehensive range of solutions to various
business lines of the Group across the globe. The services include
referential data management, Know Your Customer (KYC), Due Diligence
preparation (client recertification and onboarding), credit administration and
post-trade client services
























































































































Job Title:



Client Service Representative




Date:




11
Dec 2020



Department:




Client
Management Operations ISPL



Location:



Mumbai



Business Line / Function:



CIB – Corporate
and Institutional Banking




Reports to:


(Direct)



Head
of Client Services ISPL



Grade:


(if
applicable)





(Functional)





Number of Direct Reports:





Directorship / Registration:



NA





Position Purpose



Within
the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global
Markets Client Service Technical Support team’s objective is to provide our
clients with a top of the range service (valuation reports, event
notifications, factsheet) and ensure a dedicated follow up of their products.


Working
closely with the different Global Market teams ( Sales , Business manager ,
Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity,
Commodities, Credit, FX and Interest Rate derivatives, etc ), the EMEA Global
Markets Client Service Technical Support engages all level of management
internally in developing operational efficiency to advance the firm to firm
relationship.


Overall,
through a dedicated operational relationship and a single point of contact,
the team is responsible for the client satisfaction on any Post trade
services.



The
job holder will be responsible for the day to day management of the team,
ensure quality standards are maintained and exceeded. Reaching Operational excellence is expected
for this role. The job holder will also have good technical skills and be
able to problem solve and trouble shoot incidents and find appropriate
workarounds






Responsibilities



Produce
day to day services Global Markets



Ensure the valuations reports parameterization in systems in accordance to
the current procedures, cross asset classes and ensure the correct and timely
production and delivery of these reports



Ensure the event notification reports parameterization in systems in
accordance to the current procedures, cross asset classes and ensure the
correct and timely production and delivery of these reports



Ensure the production of factsheets in a timely manner



Ensure daily quality controls



Manage priorities in relation with trading and marketers



Ensure
Operational efficiency



Maintain, enhance and develop relevant operational related policies and
procedures.



Propose and / or sponsor any improvement ( automate ) that could help to
streamline or secure processes



Coordinate transversal matters to deliver expected services



Remove operational barriers to grow relationships



Propose enhancements to strengthen the tools and processes in place and
actively participate to the User Acceptance Tests (UAT)



Maintain
internal network



With the Sales dedicated to the client to get an accurate and updated
understanding of the client need



With Back and Middle Offices to ease problem solving through a partnership
based relation



Share and disseminate the common objective of global client satisfaction



Achieve
Client Satisfaction



Advocate for client while upholding bank policy and industry regulation



Develop Firm to Firm relationship across product disciplines and functions



Operational
risk management



Ensure a yearly review with legal to update disclaimers if necessary



Maintain the incident database and declare IMS incident > 15000 € / 20000
$



More generally , always report to management identified potential risk



Key
contributions



Maintain and develop relationships with internal stakeholders (FO, Marketers
…..)



Contributes to develop of systems (bring ideas re. new functionality to
improve the system)



Contribute to the enhancement and tools to mitigate Operational risk to BNP
Paribas



Contribute to the development of colleagues through knowledge sharing on all
aspects of the role.



Be open minded and suggest ways to continually streamline and improve the
process











































































































































































































































Technical & Behavioral Competencies




Experience in banking or relevant experience
is a plus



Knowledge of Global Markets, related
products, and derivatives and processes is a plus



Ability to work with MS Office (namely,
Excel)



  • At least 2-5 years experience in finance or banking related industry




Specific Qualifications (if required)




  • Degree
    in Finance, Business; post-graduate degree in Business or Finance

  • Fluent
    in English, written & verbal.

  • History
    of achievement in previous roles

  • Innovative,
    creative and pro-active

  • Rigorous
    to ensure quality

  • Strong
    interpersonal skills

  • Client Oriented

  • Excellent
    verbal, presentation and written communication skills

  • Excellent
    analytical and problem solving skills









Skills Referential



Behavioural Skills: (Please select up to 4 skills)



Organizational skills



Communication skills - oral &
written



Client focused



Critical thinking



Transversal Skills: (Please select up to 5 skills)





Analytical Ability



Ability to develop and
adapt a process



Ability to understand,
explain and support change



Choose an item.



Choose an item.



Education Level:









Bachelor Degree or equivalent



Experience Level



At least 2 years





Primary Location: IN-MH-Mumbai

Job Type: Standard / Permanent

Job: OPERATION PROCESSING

Bachelor Degree or equivalent (%3E= 3 years)
At least 2 years

Schedule: Full-time

Associate L1_Sr Associate - Technical Reporting_Client Services EU

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