Job Title


Org Role

Business Unit

India Human Captial Management (HCM)

Service Delivery Model (SDM)

9 – Workforce Adminstration (WFA) & talent ; 10 – Payroll

Org Level

AA ( Entry)



The Associate is responsible for processing low complexity transactions in a timely and accurate manner as per the client specific standard operating procedures. He/ she should be able to perform rule-based tasks. He/she works with the Subject Matter Expert (SME) and manager to identify issues & opportunities for improvement. This role may be leveraged across multiple client teams.


· Acquire process knowledge from SME (Internal/Client) & be process certified.

· Participate and successfully complete role related training programs.

· Responsible for appropriately managing assigned tasks

· Responsible for processing transactions of low complexity.

· Ensure consistent productivity & accuracy as per team requirements.

· Ensure timely and accurate service delivery as per client SLA’s and adherence to client contractual commitments

· Provide prompt responses to queries from Internal or External stakeholders

· Follow Data Privacy and Code of Conduct standards

· Ensure compliance to Time Recording guidelines

· Adherence to floor policies, team schedule and leave plans.


Passion for results:

  • Be committed to perform the job to the highest possible standard

Client Centricity:

· Ask questions and show keenness to understand client perspective

· Meet timelines with minimal or no escalation

· Demonstrate responsiveness to client needs and requests

Effective Communication:

· Listen intently and ask questions to clarify understanding

· Understand given data and structure further communication based on the understanding

Collaborative Working:

· Work well with colleagues from different parts of the organization.

· Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders.

Problem Solving & Decision Making:

· Seek and analyze data and information pertaining to the issue at hand

· Display a sense of urgency in accomplishing goals and takes actions to ensure results.

Learning Agility:

· Demonstrate eagerness to learn on the job

· Apply learned concepts and skills on the job with guidance

· Seek necessary help to deliver results in new and ambiguous situations

Execution Excellence:

· Clearly understand work expectations & prioritize critical activities

Education & Skills

· Bachelor’s Degree (preferably Commerce/Accounting)

· Work experience of 0-24 months

· Good written & verbal (English) communication skills

· Working knowledge of computer applications including Excel & Word

· Typing Speed of minimum 25 WPM & 90% Accuracy

Work Conditions

· Flexibility to work 24*7 shift timings

· Occasional extended work hours to meet business needs

· Mobility across client teams

· Willingness to sign a service agreement at joining and before every overseas travel / assignment/Training

Potential Growth Opportunities

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