Customer Success Associate

Infobip (Jakarta JK, Indonesia) 28 days ago
Job Description

You know you are doing a good job when:

  • You are doing daily operational in timely manner.
  • You will not managing customers at the moment.
  • You are preparing the reconciliation report for customers.
  • You are submitting the soft and hard copy invoices and traffic reports to the customers.
  • You are ensuring there are no invoice disputes.
  • You are in charge of collecting payments, inform customers on upcoming due dates and send reminder on the late payments.
  • You work together with CSM Team Lead, Regional Customer Success Manager and Collections team, prepares a strategy for critical customers with high debts.
  • You are understand the processes and make changes to optimize the productivity.
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