Legal Content Review Associate - Turkish

Accenture (Dublin, Ireland) 1 day ago

Content Review Associate (Legal
Support)



Overall purpose of job



The team is looking for an intelligent,
resourceful, detail-oriented candidate for a legal process support role. The
person will be responsible for reviewing content on the internet to make sure
it does not violate client policies or legal regulations.





Responsibilities:




Process
and review content that has been flagged for review of potentially sensitive
content




Process
and analyze complex legal removal requests efficiently and accurately for
international complaints according to client guidelines and procedures




Validate,
investigate and respond to inquiries of an urgent or sensitive nature within
established guidelines. This includes coordinating with client subject matter
experts to respond to or support in the response to inquiries and/or
escalations which may include but not limited to external third parties, Client
or Accenture.




Comply
with all client published policies and procedures and any legal and regulatory
requirements that the company is obliged to adhere to




Assigned
and accountable for workable solutions and processes within specific area of
responsibility.




Demonstrates
speed, agility, critical-thinking, and problem-solving skills in their work and
an ability to ramp up quickly




Receive
feedback and apply learnings quickly in a changing environment.




Escalates
issues and questionable removals to Operations Manager or client Point of
Contact as appropriate




Addresses
most non-routine issues




Ensures
all work is performed in accordance with SLAs and metrics.




Responsible
for activities assigned by the Operations Manager



Requirements



Basic Qualifications:




Minimum
1-2 years customer service experience in
a professional work environment




Consistent
high quality performance at or above target




Fluent
in English and one of the foreign language

● High School/Leaving Cert or local equivalent level of Education



Preferred Qualifications:




Previous
legal experience/studies or experience with legal processes




Previous
content review experience




Good
knowledge of social media, associated technologies and online trends



Professional Skill
Requirements:




Results
& detail oriented




Strong
written and verbal communication skills




Exceptional
interpersonal skills and a commitment to professionalism




Can
critically assess content strictly against client guidelines

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity

Legal Content Review Associate - Turkish

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