Regional Associate Manager Customer Insights & Analytics

ZALORA SEA (Bekasi JB, Indonesia) 24 days ago

We are looking for an Associate Manager to join our growing team.  

The Regional Associate Manager of Customer Insight Analytics will play a key role in the Customer Service and Experience team. The position will be reporting to the Regional Head of Customer Service. He/She is responsible for accurate data collection, processing, and analysis to deliver deep market and customer insights and drive the effective use of these insights to enhance performance and overall customer experience. Location based in Bekasi area. 


  • Works closely with the Customer Service and Customer Experience Teams
  • Provides insight in to customer behaviors
  • Identifies opportunities to improve overall customer experience
  • Manages reports about key performance metrics
  • Assists in providing data for manpower forecasting


  • Strong analytical background
  • Have a strong understanding of how to deal with data and what to do with the analytical output
  • Experience of interpreting data and providing actionable insight
  • Confident in presenting complex, technical data in an easily digestible way to senior stakeholders
  • Knowledge in Customer Service and Reporting Tools (Zendesk, Freshdesk, SalesForce, Tableau, QlikSense)
  • Excellent in Microsoft Office Tools (Excel, Word, Powerpoint)
  • Computer background is a plus

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Regional Associate Manager Customer Insights & Analytics

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