CTC Undisclosed Job Location Hyderabad/ Secunderabad Experience 2 - 4 yrs
Content & Technology Solutions (CTS) is the industry leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our clients workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard DataFeed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange DataFeed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.
The CTS Client Platform team is looking for an Associate Product Specialist to support, maintain, develop and release new features related to Cloud and Managed Services product suite. The Cloud & Managed Services vertical within CTS Client Platform group focuses on building off-platform data delivery products so that our clients can quickly and easily get access to financial data through a variety of products and platforms. In this role, you will work closely with a broadly distributed group of Product, Strategy, Sales, Support, and Engineering team members across various CTS delivery platforms.
Product Feature Support
Manage the groups daily inflow of CTS product requests and guide them to a meaningful and timely resolution
Communicate clear and detailed responses to requests while tying in references to supporting documentation
Contribution to Product Design and Maintenance
Assist product owners in specing and designing data feed products that capture market share in the financial data investments space
Contribute to departmental product development projects
Critical Product Analysis
Identify recurring issues/requests and make recommendations for feature enhancements
Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
Identify areas for improvement of Product Support
Product Documentation and Education
Create and maintain support and troubleshooting documentation
Integrate CTS skillsets into official training curricula
Regularly share CTS product best practices with stakeholders
We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology, as well as the desire to continually learn and develop in an ever-changing environment.
Bachelors or Masters degree in Computer Science, Engineering, Information Systems and/or Finance
2 - 4 years of product support/management, content management, or business analyst experience with strong track record and knowledge of agile principles
Professional experience or competency in the following: