Digital Cloud And Managed Services Associate Product Specialist

Techgig (Secunderabad, TS, India) 4 days ago

About Job

CTC Undisclosed Job Location Hyderabad/ Secunderabad Experience 2 - 4 yrs

Description

DEPARTMENT BRIEF

Content & Technology Solutions (CTS) is the industry leading content delivery platform. Clients seamlessly access organized and connected content that is easily discoverable, explorable, and procured via the Open: FactSet Marketplace. Data is delivered via a variety of technologies and formats that meet the needs of our clients workflows. By enabling our clients to utilize their preferred choice of industry standard databases, programming languages, and data visualization tools, we empower them to focus on the core competencies needed to drive their business. The SBU contributes over $173M in ASV, with a double-digit year-over-year growth rate. Our solutions portfolio includes Standard DataFeed, Data Exploration, OnDemand (API), Views, Cornerstone, Exchange DataFeed, Benchmark Feeds, the Open: FactSet Marketplace, Quantopian Enterprise, and other non-workstation initiatives.

The CTS Client Platform team is looking for an Associate Product Specialist to support, maintain, develop and release new features related to Cloud and Managed Services product suite. The Cloud & Managed Services vertical within CTS Client Platform group focuses on building off-platform data delivery products so that our clients can quickly and easily get access to financial data through a variety of products and platforms. In this role, you will work closely with a broadly distributed group of Product, Strategy, Sales, Support, and Engineering team members across various CTS delivery platforms.

JOB RESPONSIBILITIES

Product Feature Support

Manage the groups daily inflow of CTS product requests and guide them to a meaningful and timely resolution

Communicate clear and detailed responses to requests while tying in references to supporting documentation

Contribution to Product Design and Maintenance

Assist product owners in specing and designing data feed products that capture market share in the financial data investments space

Contribute to departmental product development projects

Critical Product Analysis

Identify recurring issues/requests and make recommendations for feature enhancements

Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.

Identify areas for improvement of Product Support

Product Documentation and Education

Create and maintain support and troubleshooting documentation

Integrate CTS skillsets into official training curricula

Regularly share CTS product best practices with stakeholders

JOB REQUIREMENTS

We welcome ambitious team players with proven ability to take initiative and find creative solutions. Applicants must have a genuine interest in finance and technology, as well as the desire to continually learn and develop in an ever-changing environment.

Education:

Bachelors or Masters degree in Computer Science, Engineering, Information Systems and/or Finance

Required Skills:

2 - 4 years of product support/management, content management, or business analyst experience with strong track record and knowledge of agile principles

Professional experience or competency in the following:

Cloud platforms

Digital Cloud And Managed Services Associate Product Specialist

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