Associate Project Manager

Appen (Cavite, Philippines) 25 days ago

Position Summary

The Associate Project Manager is responsible for monitoring and driving key performance metrics for a roster or group of independent contractors doing search, social media and/or eCommerce relevance ranking and content annotation. The Associate Project Manager works collaboratively with an Appen team to meet all client and project requirements.

Responsibilities

  • Communicate in a timely, clear and concise manner to stakeholders.
  • Provide regular status reports of projects, as well as in-depth analysis to identify and recommend result improvements
  • Build and manage a virtual roster of proficient independent contractors to meets or exceeds project objectives and/or targets
  • Under manager guidance, communicate directly with client, using proper communication procedures for both production-related questions and technical issues
  • Proactively provide on-the-spot positive and constructive feedback to independent contractors regarding both metrics-driven, behavioral issues, strengths, and areas for improvement

Required Knowledge, Skills and Abilities

  • Degree from an accredited university or at least 2 years of relevant experience
  • Experienced in managing and prioritizing large volumes of email correspondence
  • Experienced in delivering exceptional customer service
  • Excellent analytical skills including ability to proactively identify problems, gather information and set course of action
  • Excellent oral and written communication skills
  • Intermediate to advanced MS Excel skills
  • Open to work at Lancaster New City, Imus, Cavite
  • Candidates must be amenable to work on a night shift schedule

Qualifications and Experience

  • Project Management, Data Analytics/Management and/or Process Improvement is an advantage

If this resonates with you, or if you feel like you would excel in the role, apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Appen

Appen collects and labels images, text, speech, audio, video, and other data used to build and continuously improve the world’s most innovative artificial intelligence systems. Our expertise includes having a global crowd of over one million skilled contractors who speak over 180 languages and dialects, in over 70,000 locations and 130 countries, and the industry’s most advanced AI-assisted data annotation platform. Our reliable training data gives leaders in technology, automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products. Founded in 1996, Appen has customers and offices globally.

At Appen, we value performance, honesty, humility, and grit. We persevere and remain focused, whilst maintaining agility to achieve quality outcomes and exceed expectations. We’re truth tellers – respectfully of course. We take accountability for our actions, and believe in giving and receiving direct feedback. We give credit where credit is due, and show gratitude to others for their contributions. We seek diverse perspectives as we recognize the value in teamwork and collaboration. Through grit, we take ownership, and we don’t give up.

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