Job Description

Associate, CRE & Multifamily Relationship Manager \- 1804252
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Description
Santander’s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid\-sized companies in the northeast and across the country\. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government\.
Our clients rely on the strength of Santander’s balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions\. In addition, Santander’s significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far\.
The Commercial Real Estate Associate Relationship Manager \(ARM\) may have direct client responsibility or provide support to a direct sales team with a concentration in project based construction lending\. The incumbent assists as liaison between the Relationship Management Team, Internal Partners, Vendors, and the client\. The ARM proactively supports the Relationship Management Team in all existing and new client acquisition activities, helping resolve complex issues\. ARM assists in the coordination of the credit approval process for loans or the sales process for non\-credit sales, complying with internal policies and procedures\. The ARM services and enhances the existing customer experience by using independent judgment in meeting the various needs of the client\. Actively consults with, and follows up with, the onboarding of all new clients\. Monitors key risk indicators within the portfolio of clients including, past dues, changes to the clients risk profile, or service issues, and informs the Relationship Management Team\. This position is also responsible for gathering financial and other information in conjunction with the Relationship Management Team to formulate strategies to generate revenue via credit and non\-credit products\. Consult with customers in all aspects of servicing the portfolio, takes appropriate action to manage and retain the portfolio\.
_At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams\. We actively encourage everyone to apply\._
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Qualifications
+ 4\+ years prior banking experience
+ Knowledge of commercial real estate
+ Self\-starter, can do attitude, adaptable, problem solver, strong time management skills, solid interpersonal skills
+ Able to work in a team environment and consult with clients
+ Strong customer service skills
+ Excellent verbal and written communication skills
+ Strong analytical training and the ability to implement and interpret policies and procedures
+ Solid commercial real estate industry and market knowledge
+ Strong computer literacy skills, proficient with MS office
+ Ability to use independent judgment to solve problems
+ Capable of managing a client portfolio\.
## Job : Relationship Management
## Primary Location : Massachusetts\-BOSTON\-28 State Street \- 06560 \- 28 State Street
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## Organization : CRE & MultiFamily \(4701\)
## Schedule : Full\-time
## Job Posting : Jul 2, 2018, 4:00:00 AM
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
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