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Associate | Institutional Banking Loan Administration

Commonwealth Bank
Parramatta, NSW
29 days ago: Commonwealth Bank

Job Description

About our Business:

In Enterprise Services (ES), we’re responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.

See yourself in our Team :

Within Enterprise Services, our Group Operations business unit ensures the origination, production, validation and fulfilment of all consumer and commercial financial transactions and trades on behalf of the Group.

Our Market Operations is a dynamic organisation with of c.400 operations professionals across 7 countries and offering 24 x 5.5 support. We provide Operations to our; Global Markets, CommSec, Cashflow & Transaction Services, Private Bank, Group Treasury and Institutional Bank businesses.

Do Work that matters  | Your responsibilities:

As our new Associate Institutional Banking (IB) Loan Administration , you’ll be responsible for delivering outstanding customer outcomes for IB lending customers, maintaining the IB&M business lending portfolio, acting on client instructions and implementing strong operating models. You’ll also:

  • Cultivate a service environment targeted towards enhancing the loan administration operation/process, as well as establish and maintain relationships with bankers and the Loan Management Group.
  • Proactively address needs and key issues in customer requests or enquiries by applying sound judgement and critical thinking.
  • Conduct Loan processing such as settlements, cash processing, account maintenance and asset servicing to process transactions and resolve any exceptions with the highest quality, error-free and timely manner.
  • Work as part of an integrated, collaborative team with colleagues and build trusted relationships with Account Managers or Relationship Managers, to ensure smooth client coverage.

What’s Essential to us:

We’re looking for someone with an Operations, Middle Office or Financial industry background, who can deliver high performance to the IB business, through strong existing industry and product knowledge. We also need to see:

  • Experience of handling a varied workload, with the flexibility to move between multiple work streams in a day.
  • Strong risk mindset and an ability to work with and adjust risk frameworks
  • Highly developed levels of attention to detail are crucial
  • Strong time management skills and quality mindset to meet internal and external deadlines or cut-offs

The Future

At CommBank, we’re committed to innovation. Which is why we’re excited to be opening a new office at South Eveleigh. Around 10,000 of our employees will be based there, and this position will be relocating between April and October 2019 as part of the initial move, starting in April 2019.

At CommBank, we’re committed to building a respectful, inclusive and diverse workplace, reflecting the customers and communities we serve. As a values driven organisation, we nurture and support our people; through focussing on skill and talent development, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in improving the financial wellbeing of people and communities. At CommBank you can be you.


About our Business: In Enterprise Services (ES), we’re responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. See yourself in our Team : Within Enterprise Services, our Group Operations business unit ensures the origination, production, validation and fulfilment of all consumer and commercial financial transactions and trades on behalf of the Group. Our Market Operations is a dynamic organisation with of c.400 operations professionals across 7...