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Asst. Manager Cargo Services

Cathay Pacific
New Delhi, DL
28 days ago: Cathay Pacific

Job Description

Asst. Manager Cargo Services - Delhi

Reports to

Area Cargo Manager – North India

Indirectly reports to

Regional Head of Cargo  - SAMEA

Responsible for (positions)

Cargo Services Officer

Location/Country

Delhi / India

Employment Condition

 Full Time

Terms of Reference for

Cathay Pacific

Job Level

B

Affects safety and/or security accountability

Yes

Purpose

To lead the local Cargo team to drive operational excellence and performance through supplier management and development of employees, including suppliers, whilst ensuring absolute compliance with safety and operational standards.

Competencies

  • Planning and Organising
  • Accountability
  • Continuous Improvement and Innovation
  • Teamwork and Building Partnerships
  • Leading and Engaging Teams
  • Developing and Recognising Others

Key responsibilities and tasks

Safety and Regulatory Compliance

  • Ensure full compliance and conformance to safety and security standards, and all regulatory requirements
  • Actively monitor the environment to ensure safe operations is achieved at all times
  • Execute Emergency and Accident and the Business Continuity Plan as required
  • Be accountable at an operational level for the safe operation of services, including those services which are contracted to others

Service Delivery and Excellence

  • Oversee the cargo operations to ensure on time performance and optimum uplift
  • Develop, implement and monitor the cargo servicing plan, including the delivery of customer service, the operation of handling agents, reporting performance and status both qualitatively and quantitatively
  • Develop local service and standards to streamline cargo procedures to support core and specialised product
  • Drive operational excellence with contracted vendors by managing key performance indicators and service levels
  • Maintain and update local Standard Operating Procedures
  • Conduct regular meetings with internal and external departments and entities and achieve tangible outcomes
  • Perform regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified
  • Participate in audits, assessments and any projects and take the required follow up actions
  • Any other reasonable task as requested
  • Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:
  • there is full compliance with quality standards and regulatory requirements
  • procedures and instructions are followed
  • The service is delivered in accordance with contracted terms

Efficiency Improvement

  • Ensure clear communication of Cathay cargo notices to all teams members and suppliers is disseminated and understood
  • Actively manage the roster to ensure sufficient manpower to handle the flight in a cost effective manner
  • Identify future service and manpower needs, standardising and implementing procedures where possible
  • Recommend and conduct coaching for cargo team members and act as the port designated trainer as required

People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Demonstrate leadership and lead by example in accordance with Cathay’s core values
  • Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
  • Maintain active and ongoing dialogue in relation to employee goals and individual performance
  • Actively engage with employees to enhance communication and their understanding of department goals
  • Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
  • Enhance the employee experience in line with the role level and the internal brand promise

Qualifications / Experience

Academic qualifications

  • Graduation is mandatory
  • Study in a Cargo or related field is a distinct advantage

Knowledge, skills, training and experience

  • Minimum 5 years airline experience in cargo operations
  • Supervisory/management experience is an advantage
  • Freighter load control and freighter ramp/loading operations experience is an advantage
  • Ability to work independently with minimal supervision
  • Proven success records in setting and achieving goals
  • Excellent decision making and problem solving skills
  • Strong people and planning skills

Asst. Manager Cargo Services - Delhi   Reports to Area Cargo Manager – North India Indirectly reports to Regional Head of Cargo  - SAMEA Responsible for (positions) Cargo Services Officer Location/Country Delhi / India Employment Condition  Full Time Terms of Reference for Cathay Pacific Job Level B Affects safety and/or security accountability Yes   Purpose To lead the local Cargo team to drive operational excellence and performance through supplier management and development of employees, including suppliers, whilst ensuring absolute compliance with safety and operational standards.   Competencies Planning and Organising Accountability Continuous Improvement and Innovation Teamwork and Building Partnerships Leading and...

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