Auditor & Scheme Manager ISO 27001 / IT SiKat / TISAX
BSI (Frankfurt, Deutschland)
Vor 22 Tagen veröffentlicht
Purpose of the position
- Client Manager
To carry out assessments of clients' Management Systems to ensure that they meet the requirements of International Standards such as ISO 27001, IT-Sikat, TISAX and other standards where appropriately trained.
Assessments will usually follow one of the following formats:
• pre-assessments to evaluate readiness for formal assessment;
• initial assessments at which a recommendation is made on the Client's suitability for registration; & thereafter
• continuing assessments to ensure that operating practices continue to meet requirements.
- Scheme Manager
To provide the technical support to Regional Teams to ensure scheme requirements are implemented in the region in accordance with the Product Delivery and respective accreditation requirements and interface with Global Head of Automotive as well as Global Head of Information Security to ensure regional concerns are adequately addressed in the global scheme requirements.
Key Responsibilities & Accountabilities
- Client manager
Undertake the assessment of clients in accordance with BSI requirements.
Make presentations and prepare assessment reports outlining the findings of the assessment to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
For the portfolio of clients allocated, establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction.
Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
In co-operation with Planning & Logistics and other operations functions, plan/schedule workloads to make best use of own time and maximise revenue-earning activity.
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
Support and coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
Perform trainings for covered P-Codes
Other responsibilities as specified from time to time
- Scheme manager
Act as regional champion for the ISO 27001 /IT-SiKat scheme and global scheme manager for the TISAX scheme and bridge gap between the global expectations and the local implementation.
Ensures effective global TISAX scheme management
Provide inputs to Global Heads about regional concerns in relation to technical and commercial aspects.
Work collaboratively with Global Heads to ensure annual scheme performance review is completed with improvement opportunities identified.
Interface with Head of Operations to ensure updated available delivery resources capability in the region and provide support to develop country level delivery resources.
Support the Regional Head of C&R and Operations to ensure all technical and commercial issues are adequately addressed at the regional and local level including working with marketing and sales to develop the Sales Growth and Operational Resources in Product Areas.
Support and maintain effective relationship with accreditation bodies for own product area working with Regional Head of Compliance & Accreditation.
Cooperate with Head of Operations to ensure that resource plan exist across the region in key products, sectors and support the development of resources.
Provide technical support to ensure consistency of interpretation and application to service delivery processes and scheme management ensuring simplification and flexibility of qualification.
Establish and maintain documented information, including scheme manuals, interpretation documents, tools and mechanisms for supporting delivery of the relative certification schemes.
Determine training requirements for certification personnel and work collaboratively with Assessor & Tutor Academy Team to develop training materials and manage the co-ordination and the roll out within the region.
Training and mentoring of Assessment Staff within the Region.
Perform internal audits in the sectors of responsibility.
Take part in the assessments of the accreditation bodies and scheme owners.
Maintains professional and technical knowledge by attending educational workshops and marketing events; reviewing professional publications; establishing personal networks.
Delivering own assessment work to develop trainees and to keep up to date with current product needs and current skillset of client management and assessment skills.
Remains informed of certification, accreditation and regulatory requirements.
Knowledge and Requirements:
Strong technical and commercial background supported by solid knowledge of specific products
Knowledge about system certification accreditation requirements.
Demonstrates a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards
Proven ability to engage different functions in the region to ensure resource capability for supporting delivery
Demonstrable experience of working in a global business environment
Sound technical knowledge of specific products and analytical skills to collaborate with business & product development to grow BSI market share in the region
Fluent (Native Language level) in at least German and English – other languages highly preferre
Proven negotiation skills to be able to negotiate technical issues when dealing with the client organisation's management in relation to assessment findings
Strong credibility at both senior management and peer level with the ability to optimise client and third-party relationships including external bodies and partnerships
Excellent presentation and project management skills with ability to influence internal and external audiences
Ability to influence both directly and indirectly to achieve desired results.
Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client and constantly on the move
BSI Excellence behaviours
Customer Focus: I put internal and external customers at the centre of my thinking
Accountability: I take ownership and responsibility for my actions, objectives and outputs
Respect: I build trust-based relationships to deliver in my role
Communication: I build personal credibility and interact effectively with others to deliver our organizational objectives
Achievement: I deliver results and create value
Leading and Managing Others: I lead, engage, develop and empower my team to achieve our individual and team goals that support the business strategy