Job Description

AUS-Money Movement Manager
Req Number:164544
Category:Client Service
Posted Date:November 7, 2018
Work Location(s):Mulgrave,Victoria,AU
Position Purpose :The International Money Movement (IMM) department of ADP’s Global Money Movement and Compliance (GMM&C) division is responsible for all Client funds movement related to payroll disbursement Added Value Services (AVS) outside of the United States.
The Money Movement Manager will manage daily operations of Money Movement Payments, Call Centre and Client Support Administration.
Key focus is to manage Money Movement (MM) client facing relationships, enforce policy and control while providing total client satisfaction. In conjunction with Associate Director — Money Movement (APAC), ADP’s Legal Director and Responsible Managers ensure compliance with Australian Financial Services License (AFSL) and Anti Money Laundering requirements.
Key Responsibilities Money Movement Team Management
+ Manage the MM team to ensure they are a "high" performing team delivering excellent service to ADP’s clients.
+ Develop and implement a plan to eliminate ‘single point’ reliance within the MM team, developing and implement a plan to cross skill associates.
+ Ensure all MM team members comply with ADP Service Excellence Standards.
+ Oversee MM related projects, including working through UAT and Go-Live stages and ensuring smooth transition.
+ Develop and implement annual departmental objectives in line with Corporate and local initiatives.
+ Monitor and increase productivity levels of the MM team on a daily basis, utilising dashboards.
+ Work with the Associate Director — Money Movement (APAC) in setting and monitoring metrics for a second site.
Processes, Procedures and MM System
+ Propose and implement changes to increase revenue, reduce costs and/or improve efficiency within MM.
+ Review and enhance procedures and processes on an ongoing basis to ensure client service levels (SLA’s) are met at all times.
+ Liaise with business and functional units within ADP as required for issues, requests, new business opportunities etc.
+ Provide pre-sales support as required with client and recipient prospects.
+ Deliver proactive resolutions for client issues and the identification of opportunities for new services and/or products within the established client base.
+ Oversee investigations related to abnormal transactions and respond to escalations in a timely and efficient manner.
+ Ensure transmission of data files to Australia Taxation Office according to tax processing schedules and manage issues arising from ATO processing.
+ Assist with Direct Debit Requests (DDR’s), dishonours and unpresented cheques.
+ Maintain up to date associated documentation in line with AFSL requirements.
+ Ensure payment exchange deadline with partner banks are met.
+ Manage contact and verification of large employee disbursements.
+ Review and sign off on all payroll reversals, mass date changes, traces and stop payments.
+ Direct the MM team in ensuring the appropriate reviews of daily operations for financial control and work closely with Finance on the clearing and prevention of exception or aged items.
+ On-going assessment and review of department documentation and the engineering of business processes related to payment operations.
+ Drive process improvements in all MM processes, implement changes, mitigate risks associated with the EPS processes and deliver excellent levels of client service and satisfaction.
+ Foster the global operations vision by creating and driving standardisation and process innovation initiatives across APAC as appropriate.
+ In conjunction with the Associate Director — Money Movement (APAC) maintain and foster an environment that supports critical financial control and required interface with financial partners and ADP Finance while enhancing and accelerating business growth.
Compliance and Legislation
+ In conjunction with the Legal and the Associate Director — Money Movement (APAC) ensure MM are in compliance with legislative and internal compliance requirements at all times.
+ Collaborate with ADP’s Responsible Managers and ADP’s Legal Director for compliance with governing legislation, the Australian Financial Services Licence (AFSL) and Anti Money Laundering (AML) to ensure these actions occur:
+ Follow business procedures as stipulated and maintain registers and documentation as required;
+ Work with the Associate Director — Money Movement Manger (APAC) to ensure there is adequate resourcing with the MM operations at all times; and
+ Train MM staff in the related sections of AFSL, AML and other MM related legislations and/or policies.
ADP Leadership Expectations:
Business Leadership
+ Strategy and Planning: Answers the question "Where are we going?"
+ Results Accountability: Focuses on e
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