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Job Description



Improved persistency, including setting relevant standards for product development and distributor compensation Work with various stakeholders such as CS, PMO, Customer Office, Ops, Distribution, Marketing and IT in improving the customer portfolio drivers to increase NPS and revenue   Act as a single point of coordination between the various stakeholders who are involved in these initiatives Influence key decision makers of the Asia Executive Committee by promoting a culture and an awareness regarding Inforce management Setting the long-term strategic direction of IF management (in conjunction with Regional Head of Inforce Management) Provide oversight and leadership in successful implementation of initiatives from planning to completion. Relieve project sponsors from their day to day management of the projects, but will work closely with project sponsors to ensure they are fully updated on a regular basis. This role does not relieve the working group from any of their normal roles and responsibilities

Accountabilities (Individual / Shared):

Individual Accountabilities:

  • Responsible for leading and coordinating the successful implementation of initiatives across the company in improving the IF management drivers:

Core IFRS Earnings expansion Improved Persistency Quality and effectiveness of the Inforce management programs

Key Shared Accountabilities:

  • The project sponsors are responsible to provide the resources and dedication in delivering the agreed initiatives. 


The ideal candidate should have the following attributes:

  • Must have/develop a deep understanding of the profit drivers of the business. This does not mean simply looking at the SOE, but digger deeper in a variety of places.
  • This person will not be able to “achieve” IF Management on their own. They will need to work with other groups and manage cross functional initiatives within the country.
  • Own the IF function, but work with Regional team (mostly with the Regional Head of IF) to share best practices across a range of drivers, prioritize initiatives, and deep dive where necessary.
  • Need to be self-motivated and action oriented as there is no clear structure/approach to this.
  • Must be willing to challenge the assertion that “everything is fine” in a given part of the business – expenses, claims, etc
  • They will “own” the IF function.  This will involve the following (beyond what is noted above)
    • Developing KPIs that capture “actionable” information (not just adding to reporting) – working with Regional as we are looking to partially standardize but will also have unique elements in each country
    • Focusing on transparency where things are not widely discussed today.  For example – do we have admin practices where we allow things that aren’t explicitly stated in the contract (or don’t charge for what is)?  How are these practices tracked/approved/monitored for cost?  Is management even aware?
    • Leading a country specific IF committee, including country executives, likely quarterly.  Ensuring senior management buy-in to IF priorities, approving initiatives as necessary, resourcing/investment, etc.
    • Persistency is a primary focus.  Understand and own key drivers here that span a range of functions (distribution, operations, etc).  Own persistency committee within country, and represent IN in pan-Asia committee to drive broader results.
  • Individual should have a minimum of a bachelor degree in Finance or Actuarial Science with expensive experience in the insurance industry, preferably in Finance, Operations and/or Customer Service.
  • A professional certification in the insurance field would be an asset.

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of June 30, 2020, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $30.6 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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