ISS Governance

Governance offerings include objective governance research and recommendations, and end-to-end proxy voting and distribution solutions. Institutional clients have long turned to ISS to apply their corporate governance views, identify environmental, social and governance risk, and manage their complete proxy voting needs on a global basis. ISS covers approximately 44,000 meetings in 115 countries yearly, delivering proxy research and vote recommendations while working closely with clients to execute more than 10.2 million ballots representing 4.2 trillion shares.

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We are currently seeking a hands-on, proactive, business-oriented Cloud Operation Support Engineer to join our dynamic team at our Mumbai, India Information Technology center of excellence. This role is a great mix of technology and teamwork with exposure to development and business teams designed to provide technical support, analysis, and solutions for production operations.

Responsibilities:

  • Work as part of our global team managing our hybrid cloud environment.
  • Work with multiple AWS accounts and business unit development teams.
  • Monitoring & management of alerts, events via relevant monitoring & ticketing tools.
  • Review/support tools for environment monitoring and analysis including system health and performance.
  • Provide Level 1 & Level 2 technical support for applications and platform issues.
  • Provide technical support for applications on Windows and Linux based systems.
  • Identify key areas for automation and optimization to enhance productivity.
  • Identify opportunities for optimizing performance and provide suggestions for development.
  • Coordinate maintenance activities and outages with infrastructure, Application management and Service Center teams.
  • Identify root causes of technical issues in production.
  • Keep track of change and problem tickets.
  • Flexible to work shifts, including weekends
  • Support and execute Disaster Recovery testing

Qualifications:

  • Bachelors’ Degree in Computer Science or related discipline required
  • 2+ years of overall experience working in AWS IT infrastructure & Operations environment.
  • 2+ years of relevant experience in Infrastructure / Applications monitoring and support.
  • Experience with Administrating production *nix and/or Windows environments (2+ years)
  • AWS Certified Solutions Architect Associate certification required
  • ITIL Foundations certification preferred
  • Believe that DevOps betters your life through configuration management tools like SaltStack, Chef, or Ansible
  • Familiarity with networking concepts (Transit/Internet/NAT Gateways, VPC subnets & peering, routing tables, VPN, VGW)
  • Experience or knowledge supporting user access, security groups and IAM roles

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