Job Description

 

Banquet Manager

Luxury downtown property, the Fairmont Waterfront is an unforgettable Hotel that truly exceeds guest expectations. The Banquet Manager, reporting to the Director of Banquets, is responsible for the smooth and efficient functioning of the day to day operations of our 24,000 square foot Banquet department.

Hotel Overview:   Fairmont Waterfront provides relaxed luxury on the West Coast coupled with a world-class Vancouver experience. Indulge in an urban retreat with elegant accommodation, state-of-the-art meeting facilities and breathtaking harbour views complete with warm and welcoming service. Guests can enjoy simple, fresh, local and handcrafted artisan food in ARC, then visit our celebrated rooftop garden and honeybee apiary to discover where we source our fresh herbs and honey from. 

SUMMARY OF RESPONSIBILITIES:
  • Lead, enhance and implement Fairmont’s Service Promises and standards as identified by Fairmont Hotels and Resorts Food & Beverage Standards Manual with respect to product and delivery and acts as a role model for exceptional performance.
  • Provides direction and guidance to the Banquet Supervisors assisting in the development of their leadership skills. This includes decision making skills, anticipation, performance management techniques, function planning ability, process mapping, analysis, sense of urgency and ownership.
  • Pro-actively analyzes procedures, policies, systems and processes of operation and streamlines them where necessary
  •  Ensures the financial success of the department by monitoring labour productivity, scheduling, forecasting and cost control.
  • Ensures all financial reporting is maintained and accurate (billing, payroll, etc.)
  • Foster positive relationships with Conference Services, Kitchen, Stewarding and other Departments to ensure that a common vision, direction is shared and our customer's expectations are exceeded. 
  • Ensure that all equipment, fixtures, and furniture of the department are kept in good supply and in the best shape possible.
  • Actively ensure departmental adoption of a safety culture by developing and monitoring the process of Health & Safety standards.
  • Maintains a high level of knowledge towards the latest food, beer, wine and cocktail trends.
  • Ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
  • Achieve or exceed all targeted objectives as it relates to our guest, employee, owner & brand.
  • Develop strong interpersonal relationships with our regular Meeting Planners and visiting Planners/Conveners.
  • Actively involved in recruiting/interviewing, training and mentoring new colleagues.
  • Creates learning and development opportunities for colleagues that support operational excellence and exceptional guest service.
  • Responsible for attending, leadership meetings, daily BEO meetings, pre-convention, J.D. Power focus and other meetings as required.
  • Align and deliver corporate F&B vision. In addition, work with clients, colleagues, Conference Service & Catering and Sales creating new unique and personalized experiences for all local and conference guests.
  • Recognizes and celebrates the successes of individuals and the team as a whole.
  • Supports colleague empowerment to make decisions within defined parameters; encouraging independent decision thinking and ownership of work.
  • Demonstrates a high involvement in the operation, on the floor, in order to initiate ideas, respond to concerns and maximize team success.
  • Other duties as assigned.

 
QUALIFICATIONS:
  • At least 3-4 years of progressive management experience in Banquets, Catering, Food & Beverage or Convention Services in a hotel or related field required.
  • Passion for working with clients directly; strong service orientated outlook
  • Post secondary degree or diploma in hospitality or a related discipline.
  • Completion of Level 1 or 2 First Aid course is an asset.
  • Proven leadership and management skills.
  • Proven ability to multitask in a fast paced environment.
  • Excellent communication skills, both written and verbal.
  • Self-motivated, well organized and a strong team player.
  • Proven ability to recognize and corre
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