Manages service aspects in all food and beverage assigned areas and events, and acknowledges, greets and thanks all members and guests manages dining rooms, lounges, Halfway House, Beverage Cart, Catering to ensure proper room preparation, including set-up of tables, chairs, linens, table settings, glassware, etc.
Confirms that all service staff is in proper uniform and adhere to the Clubs appearance standards.
Hires, manages and trains staff in all technical and non-technical aspects of their role including Club standards of quality and service Creates, maintains and distributes weekly schedules for staff and communicates changes as appropriate to all.
Communicates with service and kitchen staff regarding reservations and/or special events conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff.
Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Clubs policies and applicable laws make rounds of all food and beverage outlets to ensure member/guest needs are met.
Responsible for employee relation issues and reviews incidents with Human Resource Manager. Completes and administers employee performance appraisals.
Conducts monthly beverage inventories and quarterly china, glass and silverware inventories. Protects Club, members and guests by training staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests
Maintains member and guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.
Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing as requested communicates and teams well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
- Degree in hotel management or any graduate & MBA.
- Hotels/ Restaurants/Airlines/Travel
- Hotels, Restaurants
- We are hiring for an upcoming 5 star hotel property in Ahmadabad.