This position is responsible for providing a customer end to end support throughout the order management process for Cantel Canada. It will implement changes necessary to support the Voice of the Customer. It will serve as the single point of contact for sales representatives and assist with various needs.
Responsible for end to end customer support:
Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order.
Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate. Manage the disputes, resolutions, and follow up.
Manage, record, and follow up on return material requests and customer concerns according to Cantel policies.
Answer product related questions and/or transfer calls to the appropriate department.
Responsible for supporting sales representatives with order processing, new product launches, sample requests, and customer dispute resolutions.
Manage orders through multiple steps including Credit approvals, Program approvals, special requests, and delivery.
Manage standing order requests, processing, changes, communications, and deliveries.
Work with the team to maximize revenue by providing superior customer satisfaction.
Ensure corporate and departmental objectives are met timely and accurate. Respond to Voice of the Customer measurements and take action to improve.
Engage in individual and team training opportunities.
Manage and lead special projects that support company and departmental objectives.
1-3 years customer service/account management experience in related industry.
Excellent French & English communication skills
Demonstrates ability to work independently and uses resources wisely.
Good written and verbal communication skills, typing of 50 wpm, and a professional attitude required.
Ability to work under pressure and in a fast-paced environment a must.
At Cantel, preventing infection is our business. As a leading provider of infection prevention products and services in the healthcare market, we are dedicated to delivering high-quality, innovative solutions that improve outcomes and help save lives. We accomplish this mission by delivering our products through the following operating units:
Medical: Endoscopy procedure disposables include single-use valves and irrigation tubing. The medical device reprocessing systems, disinfectants, detergents we manufacture and distribute are used to disinfect high-level endoscopes.
Life Sciences: Water purification systems for dialysis facilities. We work with leading dialysis caregivers, delivering hemodialysis dialyzers and reprocessing systems, as well as sterilants and filtration products.
Dental: Single-use, infection prevention products used primarily in the dental market (face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants).
Cantel employees are inspired to improve the lives of patients, caregivers and healthcare providers. If you are looking for a company driven by an entrepreneurial spirit and have the passion to shape the future of infection prevention, we want to meet you. Join us and see why people love working here.