Branch Service Leader

Yesbank (Uttar Pradesh, India) 16 days ago

Account Opening & Maintenance: ü Monitor the processes for account opening, account maintenance
& account closure related formalities as per YBL process ü Handle customers’ enquiries and instructions, whilst ensuring
that the Bank’s delivery standards are met in achieving total customer
satisfaction. e.g. timely checking of account opening documentation, opening
of Accounts etc. ü Ensure adherence to process & documentation standards
(e.g.,forms/checklists, welcome calling, approvals, etc.) ü Ensure pro-active & sustained liaison with NOC, Product,
Sales RM, etc. where required ü Maintain strict vigilance on the quality of forms and
documentation provided ü Ensure timely follow up with Sales RMs of all BUs for
resolution of any outstanding deferrals. 2. Transactions Related: ü Ensure all the counters are opened and staff is ready to
service client’s atleast 15 minutes before the customer timings ü Ensure proper scrutiny of all transactional documents submitted
by the customer vis-à-vis branch checklist to ensure all that all necessary
documents are submitted by the customer ü Support the Business Managers/Business Heads/Financial control
team in preparation of any audit related deliverables i.e. internal /external
concerning a transaction executed for a corporate client. ü Address all transaction related enquiries i.e. pre, during
& post transaction processing & escalations ü Ensure strong monitoring of all transactions in the branch
& maintain accurate / strong MIS for the branch. The same may be needed
by the bank for overall management of branch processes & business
planning ü Ensure frequent monitoring of all over-aged cases (deferrals,
pending items, etc.) & appropriate escalation of the same in a timely
& balanced manner to the senior management ü Ensure that knowledge, skills & capabilities are built
across entire team of BSPs, so as to have internal backups to ensure that
work is not hampered in by absenteeism or resignations 3. Service & Quality: ü Ensure that all people, process, data & systems in the
branch are well attended to deliver consistent & superior levels of
service to all customers. ü Ensure that adequate records & data pertaining to customer
queries and complaints is maintained & analysed for achieving greater
process efficiency ü Ensure daily / weekly monitoring & analyses of various data
points & reports that have bearing on Customer Service & process
adherence. ü Play a pro-active role in new products, processes or systems
roll out impacting the clients ü Coordinate with relationship managers and meet / interact with
key clients on a periodic basis to stock take on service levels and customer
satisfaction. Also collate their feedback & suggestions ü Ensuring collection of CSS forms on periodic basis and sent to
NOC. ü Responsible for monthly “Branch Service Committee” meetings are
held on 07th of each month ü Implementation of 5S, ISO 9001:2000, Six Sigma standards &
meet/exceed set quality parameters conforming to the standards. 4. Audit & Compliance: ü Effectively Support & Handle Branch Audits by Internal,
External, Concurrent, Statutory & RBI auditors ü Responsible for implementation of process, policies as per
guidelines & audit rating of the branch ü Ensure comprehensive compliance with all internal, regulatory
and statutory requirements as relevant for various product and services from
a branch perspective ü Attend to any audit findings and resolve them immediately; ü Ensuring DCFC checklist is checked thoroughly and signed off on
daily basis ü Personally implement & conduct self-audits in the branch
(e.g., weekly sweep audit, etc.) and any anomalies are brought to the notice
of senior management along with mitigating steps initiated ü Responsible for sensitizing each BSD team member on adherence
of process & policies 5. Others: ü Maintain highest levels of discipline (punctuality, attendance,
grooming standards etc) in the office ü Define goals & performance parameters for the team &
guide/coach them in achieving the same. Ensure that the team understands the
goals of the bank, the branch and also of other colleagues in the branch ü Provide constructive feedback; identify training &
development needs of the team & conduct training at frequent intervals to
meet the training requirements ü Lead, motivate, coach
& develop staff. Conduct cross functional trainings within & across
teams there by creating effective back up with in the team; ü Ensure timely escalation of issues that is impacting business
and possible solutions to address the concerns to the BSDL. ü Manage Local Vendors /agency relationships to ensure smooth
execution of transaction ü Responsible for Branch upkeep & maintenance and control
over the cost ü Support for conducting monthly CSR events at the branch. ü Must be thorough with banking processes, regulations &
guidelines across ü retail products. ü Play an active role in new products, processes, systems roll
out. Comply with bank policies and procedures to ensure safety and security
of bank's and customer's assets

Age: Minimum 27 to Maximum
34 years Education: ü Graduate, Post Graduate, MBA, CA, Engineer from a recognized
university/premium business schools ü AMFI/NCFM/IRDA/JAIIB/CAIIB & such relevant certifications
will be an added advantage ü Certification on quality programs i.e., Six Sigma, ISO, 5S,
Kaizen, etc. will be an added advantage

Primary Location: India-Uttar Pradesh-Siana

Other Locations:

Job: Branch Service Leader

Organization: Rural Banking

Schedule: Regular

Shift: Standard

Employee Status:

Job Type: Full-time

Job Level: Day Job


Job Posting: 08.12.2020, 3:13:56 AM

Similar jobs

Branch Service Leader

Apply On Company Site
Back to search page