At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

  • Responsible for reviewing and maintaining operational statistics and relevant data to proactively identify trends and monitor capacity levels in the Division. Develop business intelligence tools and dashboards to support strategies, productivity, reengineering, and initiatives focused on process improvement to ensure compliance with regulatory deadlines in key processes. Lead or support as necessary strategic initiatives in compliance with business requirements ensuring implementation of sustainable solutions.

Essential Duties and Responsibilities

  • Perform periodic validation exercises to ensure data and operational process integrity.
  • Alert of changes in trends, behavior, or productivity levels. Provide solutions and drive the implementation of actionable plans.
  • Ability to document and apply business requirement guidelines to team projects.
  • Research and apply improved business strategies to identify and mitigate operational and technical risks within the business and look for opportunities for business improvement.
  • Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, as necessary to support management in strategic planning processes.
  • Collaborates with management and stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes.
  • Responsible for report development, automation, and modification of existing metrics/ /dashboards considered of moderate complexity.
  • Develops, modifies, and distributes standard and ad hoc reports/dashboards to better understand the overall business and/or unit. Analyze information to identify trends, patterns, gaps, and insights using descriptive analytics.
  • Develop presentations and share findings as well as recommendations. Manage data sources, analyze information, and make reports available to the team.
  • Receives, evaluates, and responds to data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources.
  • Communicate complex insights to stakeholders, both verbally and in writing.
  • Automates processes and reporting.
  • Other business tasks as needed.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Minimum Education

  • Bachelor’s degree in Business Administration with a major in Information Systems, Finance, Industrial Engineering, Mathematics or a similar field.


  • At least two years’ related experience in business analysis, project coordination, monitoring, profitability, or data management.

Certifications / Licenses (Nice to have)

Business Analyst CertificationPMPMicrosoft Certified Professional (MCP)

Other Qualifications

  • Displays effective research, problem-solving, analytical, critical thinking, influencing, relationship management, and presentation skills.
  • Ability to apply statistical concepts in practical situations to business problems. Problem-solving skills, inquiry and critical thinking which are crucial to total quality management.
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Systematic and meticulous with details to effectively process large amounts of data into meaningful information.
  • Ability to effectively coordinate multiple tasks simultaneously, managing time and resources to ensure work is completed efficiently and within establishing time frames.
  • Excellent interpersonal communication and negotiation skills to share findings with colleagues and clients inside and outside of the department.
  • Ability to work independently or as part of a team with minimal supervision.
  • Fast learner, good initiative, and self-taught.
  • Focused on innovation, open-minded and receptive to new ideas.
  • Excellent written and verbal communication skills in English and Spanish
  • Expertise using data managing tools such as Excel, Power BI, SQL, SAS, Cognos, among others.


AccountabilityAnalytical DisciplineBusiness ExcellenceChange AgentCharacterCollaboration & TeamworkSelf DevelopmentCustomer Centric

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

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