The Business Analyst will document business requirements, propose solutions, produce specifications and provide quality assurance through user and system testing. The role is to improve the operational processes and systems to enable fast and efficient business growth. The role must drive towards continuous improvement by identifying issues in the current processes and opportunities that create the basis for future change.
Partner with business stakeholders to gather business and system requirements and develop solutions to deliver value based on priorities.
Clearly articulate and documents business requirements.
Assess the risks of various solutions and prioritise competing business demands.
Responsible for managing requirements throughout the solution development lifecycle.
Document business drivers, success metrics and ROI calculations and ensure the designed solution provides proper reporting and analytics to measure adoption and performance.
Develop business process workflows to outline critical processes.
Configure solutions to meet design requirements and assist in the development of design documentation.
Create test cases and test scripts in accordance with the test plan.
Work with end users during User Acceptance Testing (UAT) to accurately prioritize defects and re-test resolved issues.
Assist in the creation of training materials and delivery of end user training.
Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
Engage with internal IT and external vendors to incorporate usability and user interface needs when designing systems.
Coordinate with users for data cleansing, conversion, standardization and categorization.
Proactively resolve customer satisfaction issues partnering with application support providers.
Bachelor's degree in business, software engineering, computer science or related field preferred.
5+ years of business analysis experience with heavy emphasis on requirements gathering and design in the Waste Management, Logistics or Manufacturing industries.
Demonstrated experience and involvement in global digital transformation projects.
Prior experience working with Microsoft business applications such as MS Dynamics CRM, MS Business Central (previously Navision), Excel VBA and Power Apps.
Experience working with application design principles, requirements gathering techniques including interviews, workshop facilitation, prototyping and creating user acceptance test scripts.
Experience working with agile project methodologies.
Experience with business process mapping and related tools.
Knowledge of data management concepts.
Excellent analytical and problem-solving skills for requirements gathering, design and testing of applications.
Team player with strong listening and interpersonal skills; strong desire to take on constructive feedback/coaching and make definitive changes; self-awareness and the ability to adapt communication and interaction styles to best suit an audience, situation, or desired outcome.
Detail and quality-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
Demonstrate excellent communication and presentation skills in English.
Ability to function in a virtual team using Teams as the main communications vehicle.
Positive attitude, fast-learning, energetic, able to perform in challenging environment.
Ability to focus on priorities whilst being flexible when the business has an urgent new requirement. Resilient with the confidence to pushback when being asked to deliver low value adding tasks.
Ability to focus and manage immediate needs with a view of the future state solution.