At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

  • Popular is seeking a talented Business Analyst to join our credit cards team and drive process improvement through data analysis and collaboration and drive growth in our credit card business. This role will play a critical role in analyzing and executing processes, identifying areas for improvement, and implementing solutions. Must have strong analytical skills, be an effective communicator and thrive in a collaborative team environment.

Essential Duties and Responsibilities

  • Will be responsible for overseeing and managing plastic cards inventory, including supporting the budget process.
  • Additional responsibilities will include oversight and management of test card processes, Priority Pass offering, change management processes, BINs management and chip management.
  • Responsible for managing the purchase orders and invoicing process of providers such as Vericast, Priority Pass, TSYS, among others.
  • Evaluate new services, solutions and/or processes offered by the Payment Networks, conduct a cost-benefit impact analysis, present the benefits to the business and support units, and provide support in the implementation, as needed.
  • Responsible for monitoring of Payment Networks (Visa, Mastercard and Amex) operational matters including impact analysis of new rules, communication to support groups and follow up on implementation requirements. Close collaboration and communication with the Payment Networks will be part of the responsibilities.
  • Monitor and analyze KPI’s to measure the success of implemented solutions.
  • Work as a liaison among different areas and units to obtain, analyze, communicate, and validate requirements and functional specifications. Provide support for changes in business processes and applications, as well as understand the strategies that are being carried out to ensure optimal operational performance.
  • Provide support to special projects, implementations, advice and facilitate solutions to new initiatives, ensuring that solutions are appropriate and aligned with the strategy. Prepare, document, and deliver mapping processes, business requirements, project definitions, change requests, etc.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.


  • Bachelor’s Degree from an accredited University is required. Degree concentration in Finance, Accounting, Business Administration, Industrial Engineering or related field is preferred.


  • Previous experience working with payment networks, banking and the payment ecosystem is preferred. At least two years’ related experience in business analysis or project coordination.

Certifications / Licenses (nice to have)

Business Analyst CertificationPMPMicrosoft Certified Professional (MCP)

Other Qualifications

  • Communication Oral and Written: (Spanish and English) speak and write clearly and persuasively, demonstrate group presentation skills, present numerical data effectively.
  • Proficient in use of Office 365 tools: Excel, Word, Power Point, Outlook, Power BI, Teams among others.
  • Excellent communication and interpersonal abilities.
  • Strong analytical and problem-solving skills required to translate conceptual thinking into possible project requirements.
  • Skills to prioritize work, manage time, and respond effectively to a rapidly changing environment.
  • A team player attitude with deep commitment to business results.
  • Willingness to learn in an independent manner, research to solve challenges and technical matters related to networks.


Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

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Business Analyst

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