Business Analyst - Data Science

Sitel (Mumbai, MH, India) 1 day ago

Business Analyst – Data Science

Sitel is looking for a Business Analyst – Data Science, this individual would be joining our Analytics and Client Insights team. Within this team, you’ll join an energized and positive organization dedicated to rolling up their sleeves to deliver value-added solutions, products and services for our clients.

Sitel is a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 90,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries.

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.

Required Skillset

  • Bachelor’s Degree in appropriate field of study or equivalent work experience
  • Must have experience in the RPA deployments in primarily voice based process
  • Ui path Advanced RPA developer Certified
  • Relevant RPA deployment experience of minimum 4 years with overall experience of minimum 7 years
  • Expertise in Python Automation libraries like PyAutoGUI, PyWinAuto, PYautomate, PYAHK etc.,)
  • Basic knowledge in Python libraries like NLTK and Textblob
  • Working experience in web automation through Selenium or Beautiful Soup
  • Expertise in excel automation through VBA Macros
  • Basic knowledge on any SQL databases and data structures
  • End to End experience in RPA opportunity identification to deployment

Job Description:

  • Design, Develop, Test and Deploy the E2E RPA solution as per the operational needs of clients
  • To define solution and platform requirements for automation needs across projects
  • Timely support in issue resolution of deployed bots
  • Responsible for process understanding and PDD, SDD preparation for RPA solutions
  • Responsible for all aspects of architecture for applications and projects for a client with automation experience

Tools expertise:

Tools \ Levels




UI Path / AA / BP (any one)

  • .

Python automation libraries (PyAutoGUI, PyWinAuto, Pyautomate etc.,)


Python NLP libraries (NLTK, Textblob)

VBA Macros


Selenium / Beautiful soup (anyone)

  • .

SQL / MYSQL / PostgreSQL / MongoDB (Any one)

Process mapping tools MS Visio / Bizagi etc.,

Business Analyst - Data Science

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