The Business Analyst Role is responsible for ensuring the operational efficacy and excellence of the organization. The business analyst designs and documents work flow, manages and provides solutions to new business concepts and idea, and trends appropriately through the latest automatic and technological paths.

The business analyst understands the stakeholders’ business requirements and business process management, and then translates them to requirements, while prioritizing, analyzing and documenting business processes, identifying opportunities for improvement/efficiency and negotiating agreements and commitments between business partners (internal and external), operations and IT from requirements gathering to implementation. BA’s work directly with stakeholders at various levels within the organization and with outside parties to research and identify operational business requirements with sufficient detail and clarity to allow staff to collaboratively develop the solution.

  • Collecting, Analyzing, and Draft the project’s business requirements and transferring the same knowledge to development team. Must clearly articulate the functions, goals, and metrics required to translate into technical requirements.
  • Evaluate the data collected through task analysis, business process, surveys and workshops. Develop and deliver progress reports, proposals, requirements documentation, and presentations when necessary and in a timely manner.
  • Diagnose and track down any functional issues to a root or functional cause.
  • Develop and maintain effective working relationships with team members, internal partners, customers and others through the use of good interpersonal skills.
  • Communicate effectively with external/internal stakeholders to deliver functional requirements. Coordinate with respective areas to resolve issues and develop processes to accomplish shared goals.
  • Effectively deal with change in a fast paced demanding environment while maintaining a positive and cooperative attitude.
  • Act as a subject matter expert to the business leadership/operations to influence, manage change, and educate for priority setting to ensure business commitments and objectives are met.
  • Participate in cross-functional work sessions with various resources to capture stakeholder needs and required system requirements/features. Managing any change requests related to the working project plans daily to meet the agreed deadlines.
  • Act as Project Manager identifying the goals and objectives, success criteria, action items/deliverables and task owners responsible for completing a project. Manage project timelines, workflow and administrative tasks to meet deadlines and budget constraints in accordance with project requirements.
  • Designing and executing the test scripts and test scenarios. Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.
  • Provide customer support and post implementation monitoring during initial rollout.
  • Other duties as assigned.

Education Requirements:

  • Bachelor’s degree in Business Administration, Computer Science, or any related field from an accredited institution.

Work Experience Requirements:

  • 5+ years’ experience as a Business or Systems Analyst.
  • 3 to 5 years’ of Project Management or Process Leader experience required

Knowledge, Skills and Abilities Requirements:

  • Proficiency in Project Management Methodology (PMM) including the development of project plans/documentation.
  • Must be motivated, energetic; possess strong organizational skills as well as excellent people and team building skills.
  • Team oriented and multi-tasked with exceptional organizational skills
  • Ability to work both independently and in a team-oriented, collaborative environment
  • Good communication skills (written & oral).
  • Proficiency with Microsoft Office Suite, especially PowerPoint, Excel, Word, Outlook.
  • Advanced skills with project management tools such as Microsoft Project, and analytical tools and flowcharting tools such as Microsoft Visio preferred.
  • Ability to work independently or assisting senior analyst in the design of technical business

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people

Integrity – Must exemplify the highest degree of ethical behavior

Results Oriented – Must show passion, pride and commitment to succeed

Trust – Must be honest, sincere and confident

Teamwork – Must build trusting relationships

Innovation – Must progress through a combination of creativity, common sense and vision

Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.


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