Role: Business Analyst
Experience: 5+ Years
The Senior Business Analyst works on Patient Engagement solution requirement. He/she works closely with product stakeholders to analyze and document the business/functional/non-functional/deployment/ implementation/ operations/ support and integration requirements across multiple vendors/systems. He/she interacts with business stakeholders to provide information to make informed decisions.
Responsibilities and Requirements of the Role:
Has expertise in providing solution and good understanding of Provider, patient aspects (including RTE and payment collection) in US Healthcare
Is a self-starter. Can develop business requirement for the product independently with little inputs from problem statements.
Understands market needs and map those requirements to product and create use cases/ user stories.
Ability to talk to multiple customers to understand the different possibility of the workflows, challenges and needs; uses these information to come up with a generic solution for the product.
Can develop AS-IS and TO-BE business models and also provide process models
Has worked on Agile model and can work with development team to groom the user stories
Has ability to define the wireframes for the proposed solution
Ensures project/product requirements documents are complete, current, and stored appropriately
Has ability to separately define end user requirements, implementation, support requirements, and integration requirements.
Gets hands-on to validate the solution once it is developed to ensure it is as per the expectations.
Provide demos to customers and get the inputs on the final solution. incorporate any major comments/concerns on the solution
Finalize functional requirements, assign for development team and also provide guidance for work completion
Contributes towards expanding and improving existing product set by identifying new features or service opportunities
Defines the non-functional requirements that are required for the solution considering the market needs
Maintains Requirements Traceability Matrix
Participates in identifying the risks involved in the solution and works with Project Manager to closely monitor the business risks and helps to mitigate them.
Ensures process improvement and compliance in the assigned module and participates in technical discussions/review
Coordinates with developers / other architects, Product / Business SMEs, and Stakeholders
Participates in strategic cross-functional sessions aimed at developing long term project/program mandates
Reviews the deliverables of Business Analyst, to ensure that he builds the right solution and with finer details.
Reviews and provide inputs to functional test cases, scenarios
Participates in defect triage meetings and fill gaps in requirements, if any
Supports QA related activities – reviewing Functional Test Scenarios and participate in User Acceptance Testing (UAT)
Brings in innovative solutions in the area he/she works
Writes white papers or blogs at organization level or contributes in external forums about the latest trends of healthcare industry
Participate in product/project agile scrum meetings/forums
Good understanding of the pros/cons of the technical solution, ability to understand technology better.
Critical Success Factors for the role
No critical change request for the requirements written by him/her or his/her team.
No critical defects slip to the production where the Business Analyst supported QA
No major changes in the business solution provided for the customer
Build expertise on several areas of the Healthcare domain
Follow all the process agreed in the project and show improvement in productivity
Provide suggestions for the pain points and ensure those initiatives are taken to closure
Qualification Span of Experience
Preferably B.E or MBA
Required Work Experience
Hands on experience in each of the areas mentioned under responsibilities
Experience in USA Healthcare domain, HIPAA, and Latest trends and changes in the US Healthcare Industry.
UML Diagram (Use Case,Activity,Relationship), Wireframe,prototype
MS-Visio or other UML related Tools
Good understanding of the pros/cons of the technical solution
Relational Database Concepts and Understanding
Proficiency with BA tools
Desire to Learn and Grow
Team work and Collaboration
Outstanding verbal and written communication to facilitate team and business sponsor meetings effectively
Good presentation Skills
Ability to face, influence/negotiate with Customers
Strong analytical, problem-solving, negotiation and organizational skills