Job Description

Our opportunity

Leads the analysis of business requirements and translates them into solution requirements to ensures their implementation throughout the project life cycle as part of a small, independent project or supports these activities under a Senior or Lead Business Analyst as part of a medium project. Understands and is able to apply different delivery approaches (Waterfall, SCRUM, Zurich Lean) and perform, independently, business analysis processes in accordance with Zurich Project Management Framework and the Zurich Risk Policy.

Your role

• Provides explanations and expertise regarding as-is / to-be models as part of the requirements elicitation process i.e.; process, data, work flow, application etc. to appropriate stake-holders.

• Adapts and applies different delivery methodologies including SCRUM, Waterfall and Zurich Lean determining the best methodology for the specific project.

• Plans, conducts / facilitates elicitation sessions for business requirements and ensures the deliverable's are met.

• Understands customers´ objectives, processes and products in order to make appropriate recommendations for customer-specific needs.

• Collaborates with project manager to build Business Case, including cost / benefit analysis, risk assessment, project scope and development of a high level plan.

• Produces requirement specifications and outline solution design documents throughout the project life cycle, incorporating change requests and finalization of requirements documentation.

• Analyzes and manages requirement risk, trace ability matrix and prioritizes requirements.

• Performs quality review checks on project deliverable's.

• Participates in development of test plan, testing, implementation and training activities.

• Participates in post implementation activities including problem solving and measurement of benefits achieved. In case expected benefits are not achieved, participates in the analysis to determine root cause.

• Communicates effectively through different mediums at all levels.

Additional Job Functions

Based on the need of the project, supports internal and external relationships with business partners and suppliers as required: Internal:

• Project business analysts, project / program manager and business experts / stakeholders.


• Outsourcing partners, suppliers and consultants.  

• Technology experts.

• Zurich customers (based on the need of the project) completes analysis in accordance to and complies with related methodologies and policies.

• Zurich Project Management Framework (ZPMF), including all applicable components and supplements (e.g. Solution Delivery Life Cycle - for IT projects, Change Management, SCRUM).

• Zurich Risk Policy, section 10.11 Project Risk and its appendices.

• Procurement policies.

• IT Infrastructure Library service management - for IT projects and programs.

Your Skills and Experience


Bachelors degree (or equivalent) and 3 or more years of experience in related field


Additional Education / Experience:

Certification of Competency in Business Analysis (CCBA) or equivalent

ESI Associate´s Certificate in Business Analysis or equivalent

ZPMF Essentials certificate or equivalent

Zurich Lean Yellow Belt certificate or equivalent

Who we are
Looking for a career that will excite, challenge and inspire you? Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect. How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating. You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries. It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.
As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Zurich Insurance has the policy to be an equal opportunity employer. We aim to attract and retain the best qualified individuals available, without regard to criteria such as race/ethnicity, national origin, religion, gender, sexual orientation, age or disability.

At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes. As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.


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