At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

Popular is looking for a passionate, motivated candidate to join the Fraud Risk and Strategy Management team. The individual will be responsible for Fraud Prevention Management of Popular Bank subsidiary to drive business needs related to Fraud Prevention Strategies. Additional needs to manage the fraud prevention understanding, improvements, and unearth findings to improve our consumer customer experience.

The Sr. Business Analyst is responsible for the facilitation and gathering of business/functional requirements and support of fraud systems, services and applications that help drive business decisions and outcomes within the organization. Support strategic initiatives and drive the authorization management documentation. Identify and implement solutions and processes to increase efficiency and overall productivity within as assigned area of responsibility. The Sr. Business Analyst will manage the analytics, dashboard and reporting of the PB Fraud Management in scope.

Essential Duties and Responsibilities

  • Handling product requirementrs and work closely with busness stakeholders to define Fraud countermeausres for Zelle Implementation.
  • Leads the development of Fraud strategy by understanding business processes, policies, information and information systems. Implements changes in response to shifting trends.
  • Provides management consulting of technology/fraud industry expertise in support of of business and fraud needs.
  • Provides strategic input into business decisions and fraud prevention roadmap for enhace controls in place.
  • Identifies emerging issues and trends to inform decision-making.
  • Acts as the prime subject matter expert for internal/external stakeholders.
  • Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
  • Perform end to end evaluation to identify customer friction issues, operational defects, system gaps, and scaling challenges (both system and operational).
  • Reporting and Communication: Generate comprehensive monthly status reports for assigned business functions and product lines. These reports will be shared with higher management and business lines, keeping them informed about ongoing fraud-related activities.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.


  • Bachelor’s degree in industrial engineering, business administration or related field. Master’s degree will be preferred.


  • At least three (3) years of experience in the finance industry and Fraud Prevention Controls.

Certifications / Licenses (nice to have)

Business Analyst CertificationPMPMicrosoft Certified Professional (MCP)

Specific Knowledge, Skills and Abilities:

  • Experience in managing fraud across payment methods and cross-border scenarios.
  • Intermediate (Advanced is a plus) in the use of Office 365 Suite, including Word, PowerPoint, Excel and Power BI.
  • Proficient in using Visio and data managing tools such as SAS, Cognos, Power Pivot, among other.
  • Excellent written and verbal communication skills in Spanish and English.
  • Strong technical aptitude, analysis, and problem-solving skills.
  • Team player, comfortable with fast-paced, changing environment and ambiguity.
  • Process development and implementation experience.
  • Ability to define, aggregate and analyze business results for management decision making.
  • Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to a rapidly changing environment.
  • Process improvement oriented.
  • Proficient knowledge of tools and methodologies such as design thinking, customer journey mapping, programming concepts and analytics.
  • Capability to collaborate in effective teams.
  • Detail oriented and organized.


Passion for PeopleSucceed TogetherOwn Every MomentBuild the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you are a California resident, please click here to learn more about your privacy rights.


Popular is an Equal Opportunity Employer

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