AppleCare Business Development Project Manager EMEIA
Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. AppleCare Business Development Sales Programs and Channel Operations is an organization that works with channel partners to integrate their sales systems with Apple to sell AppleCare products electronically. The program was designed to help partners develop a world class AppleCare purchasing experience, similar to an experience received via an Apple direct sales channel. We're looking for an experienced project manager to lead partners in EMEIA through the sales integration process to enable sales of AppleCare products in their sales channels. A successful project manager for this group will have shown success in technical project management, B2B relationship and account management, sales operations process management, business process re-engineering and/or systems architecture. If this sounds like you, this could be your next career move!
Key Qualifications
Key Qualifications - In depth relevant experience leading complex cross-functional projects
- PMP or equivalent is preferred
- Apple system experience preferred: SAP, GCRM, Pages, Keynote, Excel, etc.
- Enjoys taking initiative and thrives in an autonomous work environment while confidently adapting through ambiguity and uncertainty.
- Expert communication skills in English (spoken and written). Other common European languages a plus.
- Ability to comprehend and communicate complicated business and system processes.
- Demonstrated ability to understand sales systems architectures, and solid operational knowledge of web services & applications (API/SOAP/REST).
- Ability to identify gaps and issues with partner projects and implementation strategy.
- Influence and balance expectations with various groups including resellers, carriers and internal cross-functional partners.
- Ability to influence teams and project members while maintaining a sense of urgency to meet partner launch dates.
- Ability to prioritize issues and handle multiple reseller projects simultaneously to ensure the success of team and organization goals.
- Expert problem solving skills.
Description
Description Lead EMEIA regional channel partners through the sales integration process. Understand the reseller’s business strategy, systems and impacted processes. Develop strategy to determine how the two companies will integrate technically and interact operationally post-go live. Collaborate with regional sales teams and cross-functional partners to handle expectations and establish integration timelines. Educate the reseller project team on the business, technical, accounting, compliance and legal requirements of the program. Conduct virtual (onsite where appropriate) workshops with select reseller partners & facilitate discussion around the best way to implement the program into their business. Provide consultation on scalable system & process design to maximize sales, improve the customer experience, minimize errors, and reduce manual work. Drive schedule with cross-functional partners, including but not limited to testing activities, development requirements and launch activities. Interface between reseller teams and Apple cross-functional teams including products, accounts receivable, legal, contracts, credit, AppleCare Sales, Finished Goods Sales, BPR, IS&T and other operational teams. Provide regular project status updates to various parts of the organization. Communicate with the business team and IS&T technical teams on regional issues, critical issues and region specific program requirements. Identify common issues and work with team to resolve. Collaborate with worldwide team on areas of improvement including systems and process. Act as regional authority & point of contact for critical issues related to channel sales. Identify region-specific complexities. Investigate, scope & champion solutions. Project lead the implementation of approved solutions. Assist with the creation, implementation and management of other channel programs as required.
Education & Experience
Education & Experience BS/BA degree and relevant experience
Additional Requirements
Additional Requirements Lead EMEIA regional channel partners through the sales integration process. Understand the reseller’s business strategy, systems and impacted processes. Develop strategy to determine how the two companies will integrate technically and interact operationally post-go live. Collaborate with regional sales teams and cross-functional partners to handle expectations and establish integration timelines. Educate the reseller project team on the business, technical, accounting, compliance and legal requirements of the program. Conduct virtual (onsite where appropriate) workshops with select reseller partners & facilitate discussion around the best way to implement the program into their business. Provide consultation on scalable system & process design to maximize sales, improve the customer experience, minimize errors, and reduce manual work. Drive schedule with cross-functional partners, including but not limited to testing activities, development requirements and launch activities. Interface between reseller teams and Apple cross-functional teams including products, accounts receivable, legal, contracts, credit, AppleCare Sales, Finished Goods Sales, BPR, IS&T and other operational teams. Provide regular project status updates to various parts of the organization. Communicate with the business team and IS&T technical teams on regional issues, critical issues and region specific program requirements. Identify common issues and work with team to resolve. Collaborate with worldwide team on areas of improvement including systems and process. Act as regional authority & point of contact for critical issues related to channel sales. Identify region-specific complexities. Investigate, scope & champion solutions. Project lead the implementation of approved solutions. Assist with the creation, implementation and management of other channel programs as required.
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