Job Description

ForwardPMX provide cutting-edge performance marketing for some of the world’s most prestigious brands including Chanel, Hilton Hotels, Marina Bay Sands and Gucci. We’re one of the largest independent digital marketing agencies in the world, with global offices in London, Paris, Hamburg, Moscow, Dubai, Shanghai, Seoul, Singapore, Hong Kong, Tokyo and New York.

You will be part of a growing team being formed to help expand our services in market, working with some of the biggest brands in retail and travel.

ForwardPMX is a place where careers genuinely flourish, rather than stifle due to a lack of development or resources; we’re a data driven company that works agile with no unnecessary layers of management allowing our employees to drive innovation in their campaigns, teams and departments.

You’ll discover an autonomous and entrepreneurial culture at ForwardPMX and also a buzzing environment where bright, innovative and visionary people work in small teams that give them the freedom they need to thrive.


The fundamental objectives of the role are to:

  • Support Business growth and efficiency
  • Delivering client billing and resource in line with targets
  • Manage the client P&L for the Hong Kong office, with support from the Head of APAC
    Recognise cross & upsell opportunities and work alongside the Account Managers, Business Director and Channel Heads to maximise these. Support with proposals and attend pitches
  • Drive client engagement and delivery
  • Act as a senior client contact and point of escalation. Working to maintain & strengthen excellent client relationships at all levels
  • Ensuring Client contractual obligations, service levels and performance are maintained
  • Work with the Head of APAC to ensure optimal resource across Clients
  • Lead multichannel strategy and planning, and work alongside channel teams to implement it
  • Act as digital expert for the client, and strive for new and innovative opportunities to drive the client’s business
  • Keep abreast of channel and product updates within the agency, ensuring these are communicated to the client where appropriate
  • Develop and grow our local team
  • Support the development of the team below you, providing mentorship, coaching and direction to the office
  • Grow each team and their capacity, and improve working methods to increase efficiency
  • Ensure excellent delivery of all cross-channel work in a timely manner

Requirements

  • 8 + years in digital marketing across multiple channels (Paid Search, Social Media, Display)
  • Strong agency experience
  • Excellent communication and project management skills
  • Strong experience in managing teams and development of staff
  • Confident client facing ability
  • Excel at building relationships, both internally and with clients themselves
  • Experience managing retail and/or travel clients
  • Strong numerical skills and commercially aware
  • Results and target driven with excellent attention to detail
  • Able to prioritise and multi-task, working with all agency departments as well as independently
  • Cantonese and strong English skills, both written and spoken is required.
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