Business & Operations Analyst

Blueface (Dublin, Ireland) 7 days ago

Introducing Blueface

Blueface’s portfolio of business-grade solutions customizable cloud voice unified communications platform is a member of Comcast Business’s portfolio of business-grade solutions. Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal and Sky. Making Comcast one of the world's largest connectivity and entertainment companies. 


Recognised by Gartner in their UCaaS Magic Quadrant, Blueface has built upon superlative voice foundations to develop a feature-rich, easily customised proprietary platform for businesses and carriers of any size. Blueface has global reach with headquarters in Dublin, Ireland and Philadelphia, USA; with additional offices in New York, Hong Kong, Rome, Madrid, and London. As a member of Comcast Business, Blueface’s culture is built on integrity and respect—with the goal of working together to drive ourselves and our businesses to always be creative, innovative, and competitive. At Blueface, we embrace good ideas and bring them to life quickly. We’re forward-looking and restless in looking for new ways to innovate for our customers.


Blueface is seeking a talented Business & Operations Analyst to join our Team. 

If your talents match the brief and you can contribute to our innovation-driven, fun-loving, high performance team — apply today!


Business and Operations Analyst


Blueface is looking to hire an experienced Business and Operations Analyst and as a member of the Finance team, reporting to the CFO you will be responsible for a wide range of reporting across both the finance and operational organisation. 



The Role


  • You will work across the business to provide overall insights that will allow the internal teams to determine their organisational strategies.
  • Provide support to business owners and project managers to help drive business initiatives.
  • Develop daily, weekly and monthly reporting for the operations teams while highlighting key insights and trends.
  • You will develop customer insights for our Support and Onboarding teams working in close partnership with the team leads to develop data insights which impact the day to day running of the teams.
  • Understand the organisations operational efficiency and identify opportunities.
  • You will work closely with the CFO and will be developing and reporting information packs for the CFO and the wider leadership team.
  • Assist in the analysis of business decisions from a pricing and commercial perspective.
  • You will be a data storyteller, delivering practical insights to management while articulating findings clearly and concisely using presentations and discussion documents.
  • Document and review internal processes to ensure that the processes are sufficiently robust.
  • Assist the CFO in the preparation of materials for the group planning.
  • Support the broader Blueface team and assist with ad-hoc business duties when required


Skills & Competencies


  • Experience with Sage Intacct or an equivalent accounting package
  • Experience with Zendesk or an equivalent ticketing package
  • Experience with Tableau or an equivalent data reporting package
  • A good financial understanding and background in finance or accounting
  • Proficient in Microsoft applications, advanced knowledge of Excel in particular
  • Strong mathematical skills 
  • Strong organisational, analytical and interpersonal skills
  • Strong logical reasoning and work ethic
  • Strong attention to detail
  • You love data, curious to explore and unveil insights to create a story to impact business decisions
  • Able to work well as part of a team and on own initiative
  • Data analytics and business analyst skills are desirable


The Candidate

The ideal candidate for this position is a highly reliable and focused individual with ambition and a proven track record of operating in a dynamic, demanding & customer centric environment. 


Location & Perks

Comcast offers its employees a comprehensive and competitive healthcare benefits program that delivers value to you and your family while supporting the company’s business objectives.


Blueface HQ is located in the IFSC, in the heart of Dublin. The area is served by excellent infrastructure and public transit links (DART, Dublin Bus, LUAS), and is close to all that Dublin City has to offer including restaurants, cinemas, theatres, bars and shopping.    


We are two minutes from CHQ — a space teeming with excellent lunch spots — including Foodie, the Natural Bakery, Freshi, The Bake House, Seven Wonders, Il Fiorino and a host of the highest quality coffee shops and grocery stores.   


The Liffey is lined with benches for relaxing riverside breaks, there are numerous quality restaurants and hotels in the area and you’ll find Dublin’s spectacular coastline just 10-minutes away. Blueface also provides our staff with WebDoctor, a remote GP-service to keep you in rude health.    


The IFSC is a hive of activity for the software development community and you’re never far from a MeetUp, conference or tech-driven breakfast morning.    


Apply now to become the newest addition to the Blueface Team!


Additional Information    

Role Type: One Year Fixed Term Contract  

Industry: Telecommunications       Compensation: NEG, DOE


Business & Operations Analyst

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