At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

Analyze the business results and needs to help identify business problems and propose solutions. Works as a liaison among stakeholders to obtain, analyze, communicate, and validate requirements and functional specifications for changes to business processes and applications. Coordinate and facilitate working sessions to identify and develop different business solution alternatives and scope. Facilitate and coordinate the definition of a business solution including cost and time analysis, and interdependencies between operational and technical areas. Prepare and present business solutions or recommendations to stakeholders.

Essential Duties and Responsibilities

  • Serves as the point person for at least four (4) or more audits during the year ranging in complexity. This will involve the initial preparation of gathering information, analyzing, organizing, and submitting supporting documentation to the auditors.
  • Has authority to make on-the-spot decisions for issues/questions arising from auditing and compliance perspectives. May negotiate dates and case details as needed.
  • Analyzes procedures and workflows of a division or program to improve its effectiveness, efficiency, and performance standards.
  • Responsible for ensuring that all processes related to the unit are executed accordingly and collecting the evidence for audit purposes.
  • Recommends and manages recent programs, policies, and procedures in support of business strategic goals.
  • Recommends improvements in such areas as auditing, purchasing, budget development, and administration.
  • Manage and coordinate access to DPC and communications rooms. Manage inventory for DPC and communications rooms.
  • Collects and organizes audit information, supports, and writes narratives to explain processes and justify closure of findings.
  • Responsible for following followed process for DPC & comm rooms in the organization. Keep an inventory for assets in the DPC and comm rooms in the organization and go in or out of those rooms.
  • Collect information from businesses to analyze and synthesize complex or diverse information.
  • Help & Support the internal unit with the procurement process.

Minimum Education

Bachelor's degree (B. A.) in Business Administration from a four-year college or university

  • Business Administration
  • Marketing
  • Accounting
  • Information System


  • Five+ years of related experience.
  • Some experience in directing the work of others or managing projects is preferred.
  • IT experience related preferred but not mandatory.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

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