Technical & Business Operations Specialist

Amdocs (Jakarta JK, Indonesia) 19 hours ago

Job ID: 112474 
Required Travel :Minimal 
Managerial - No 
Location: :Indonesia- Jakarta (Customer Site)  



Who are we?


At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at [...] one sentence


Prioritize, plan, and assign tasks to team members based on ability/focus for the day




What will your job look like?


  • You will lead and mentor a small team within a specific task or project
  • You will be responsible for processes, KPIs, and communication within the project
  • You will identify process changes that lead to efficient operations and sets the processes for the benefit of the team, ensuring process alignment and team mentoring
  • You will also have hands-on work as an analyst whenever required, guiding and assisting teams in problem resolution, providing technical coaching, mentoring, and knowledge management
  • You will guide team to resolve technical issues, come up with new ideas, and enhance processes as required for bill audits, running maps, service desk tickets
  • You will guide and assist team to identify and analyze production issues, track recurring issues, identify ways to prevent them, or suggest a permanent fix




All you need is...


  • 6 years of relevant industry experience
  • Excellent communication skills and ability to respond to customer queries quickly
  • Ability to understand business needs and manage 24X7 shifts
  • Good hands-on technical knowledge
  • Excellent domain knowledge in incident handling, production management, and audit processes
  • Experience in a complex global, matrix organization working across multiple time zones
  • Experience in working in ambiguous situations, working under pressure, and flexible work hours
  • Production-oriented with a sense of urgency and sensitive to production requirements.




Why you will love this job:


  • You will have a wide scope of activities
  • You will have excellent products and solutions
  • You will have scope for professional development



Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce                      


Technical & Business Operations Specialist

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