At Roche, about 94,000 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity, and on seeing each other’s differences as an advantage. To innovate healthcare, Roche has ambitious plans to keep learning and growing – and is seeking people who have the same goals for themselves.
As part of the Roche Diagnostics Australia transformation for the future, an exciting opportunity has arisen to take a leadership role in the Customer Success Community. The focus of this community will be to deliver annual financial targets (total sales and operating profit), while leading a customer focused squad who can think and act both short and long term; achieving a win/win for customers and RDA. This will be achieved through high customer engagement, creating exceptional customer experiences, ensuring all customer interactions are executed with precision and accuracy, and that marketing strategies and campaigns are successful within the market.
You will lead Customer Success Community’s State Business Partner Squad, ensuring commercial excellence in everything we do, and the customer truly feels that they we are a key partner to them, helping them to achieve their goals. For the transformation to be successful, collaboration is key, and therefore you will work hand in hand with all communities across RDA. You will specifically collaborate with Customer Business Partners, Finance Business Partners, Strategy and Solutions, Commercial Excellence and all Business support functions to ensure you deliver success to your community.
As the State Business Partner, you will be the single point of contact and principle trusted advisor for C-Suite and local government engagement of your state and maintain awareness of all activities within your customer sites while including other RDA specialists to complement your interactions. You will also take full responsibility for either the CPS or RMS sales portfolio, depending upon your field of expertise. To support a matrix-working environment, you will provide frequent updates to the broader RDA team to foster inclusion and transparency.
Your role will require outstanding communication and networking skills and through mentoring and coaching your squad, you will entrust and empower them to make decisions. You will work with your team to remove any road blocks that may get in the way of success and equip them to be the best version of themselves every day.
You will help foster a culture of continuous feedback, accountability and passion for making a difference in patient’s lives. The customer is to be at the centre of everything you do and you will play a part in achieving the RDA vision of better outcomes for everyone in Australia, through the execution of the 1,000-day strategy.
As a member of the Customer Success Leadership Team you will have responsibility towards supporting the success of the entire community, and are required to think and operate at a higher level.
Who You Are:
You are someone who wants to influence your own development. You are looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point.
To be successful in this position you will be an experienced Sales Leader of complex sales. You will also be able to demonstrate the following:
Outstanding communication and networking skills
You will have extensive market knowledge with 7+ years’ experience coupled with an entrepreneurial flair, curiosity, resilience and tenacity.
Strong and proven C-suite engagement experience with a demonstrable record of accomplishment.
Demonstrated leadership experience to lead and motivate a team without direct reporting authority and proven ability to effectively direct resources as required by the customer.
Established and strong relationships within the customer C-Suite ideally with a respected position as a trusted advisor within your current or previous role. Established relationships within State Government is highly desirable.
Knowledge of the financial, business and sustainability priorities of the customer with an in-depth knowledge of their values, needs, KPI’s and future goals.
In depth knowledge of the RDA 1,000 day strategy and how we align to the customers’ goals and values.
Proven ability to delegate, empower, coach and mentor
Proven ability to provide feedback and hold a team accountable
Highly developed financial and commercial acumen
Commitment and passion to succeed
The ability to think and plan strategically
Strong analytical skills and the ability to set and manage budgets
Ideally be able to work in an agile way using agile methodologies
High computer literacy and technical ability
Ability to travel interstate and internationally as required by the position
In return, you will be provided with a rewarding and challenging role, a supportive work environment in which you can grow and develop your skills, the opportunity to work for a market leading organisation, and a competitive remuneration package.
We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.
That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.
We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.