The Red Hat Information Technology (IT) team is looking for a Business Systems Analyst to join us in Sao Paulo, Brazil. In this role, you will assist in the IT Service Management (ITSM) Suite development and administration team with technical documentation, in training of associates on the ITSM applications, in user and group administration, in requirements gathering and documentation, and in the triaging of support tickets. You’ll need to be a good communicator and have excellent people and customer service skills balanced with technical skills.
The following are considered a plus:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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